J
Justin Boyer
About
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New York, United States
Résumé
Jobs
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Customer Support Representative/CSRInstructureMay 2022 - Apr 2025 (3 years)• Provided caring and empathetic customer service to students, educators, and administrators using Canvas LMS via phone, chat, and email through Salesforce and OMNI Channel • Delivered frontline support with a strong focus on member engagement and customer experience, resolving platform issues and guiding users through challenges with effective communication • Troubleshot complex technical problems using browser console, admin tools, and API analysis to identify root causes and drive resolution • Resolved inquiries related to quizzes, assignments, and course materials including submission errors, visibility settings, and setup issues, ensuring a smooth and compassionate support experience • Engaged directly with users to meet customer n
Education
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- LHigh School DiplomaLouis E. DieruffJan 2012 - Jan 2016 (4 years 1 month)