Justinah Akinbamini

Justinah Akinbamini

About

Detail

Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 67% verified
  • M
    Cold Caller verified_user Verified experience
    Micro finance bank
    Mar 2023 - Feb 2025 (2 years)
    • Consistently met customer satisfaction targets, earning recognition as a top performing customer service rep. • Proficient in data entry and online research to keep organization up to date. • Responded to customer complaints, via calls, email and chat, resolving issues efficiently. • Collaborated with teams to resolve complex customer issues, driving a 25% reduction in escalation rate. Additionally, utilized administrative assistance skills to streamline processes and enhance overall efficiency in customer interactions, ensuring a more organized approach to managing customer inquiries and feedback.
  • Real Estate Management Services
    Appointment setter
    Real Estate Management Services
    May 2020 - Jul 2021 (1 year 3 months)
    Sales force
  • Liveops
    Call Centre Agent verified_user Verified experience
    Liveops
    Feb 2020 - Dec 2022 (2 years 11 months)
    • Managed an average of 80+ inbound calls and emails effectively, that maintained 98% customer satisfaction rating • Documented interactions and detailed records in CRM system for improvement and quality assurance. • Assisted in onboarding new team members on best practices and company protocols, that improved service quality.
Education verified_user 0% verified
  • Ambrose Alli University
    Bachelor of Science in
    Ambrose Alli University
    Jul 2017 - Sep 2024 (7 years 3 months)
  • R
    Secondary School Leaving Certificate
    ROYAL ACADEMIC
    May 2012 - Jan 2015 (2 years 9 months)