Juan sebastian peña valencia

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Portfolio Activation Specialist

Jul 2022 - Oct 2023 (1 year 4 months)

I served as the primary point of contact for customers, providing crucial assistance in deploying their security and networking solutions. Furthermore, I actively participated in conducting enablement sessions, equipping customers with a comprehensive understanding of our EAWS platform and empowering them to extract maximum value from it. I also contribute to orchestrating the technical deployment of their solutions by liaising with the appropriate personnel, ensuring accurate configuration of their devices, and ultimately delivering a seamless user experience.

Project Manager

Nub 7/8

Jul 2022 - Oct 2023 (1 year 4 months)

I spearheaded internal projects within the company, dedicated to enhancing and evolving existing processes with the explicit goal of executing tasks more eficiently and seamlessly. Additionally, I managed communication projects for both operational and corporate teams, with a particular emphasis on fostering employee engagement through a variety of activities and events aimed at cultivating an improved work environment. Strategically design and implement Agile and Scrum methodologies tailored to meet the specific needs of the company, aiming to atain unparalleled visibility and control over operational projects, thereby guaranteeing the timely achievement of deliverables and goals as per the proposed schedule.

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Logistics Coordinator

Lean Stafing Solutions

Aug 2020 - Jul 2022 (2 years)

As a logistics coordinator, I hold the responsibility of eficiently routing and managing returns for major retailers across the United States, adhering to vendor-specified deadlines. My primary objective is to ensure that items are returned to the appropriate return centers, thereby enabling customers to receive their refunds or replacements promptly.

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Customer Service Advisor

Scotiabank-Scotia GBS

Sep 2017 - Aug 2020 (3 years)

In my role, I managed customer inquiries within the bank's Canadian network, ofering support for their financial needs, including account management and financial advisory for loans and credit products. Notable achievements include successfully mentoring and supervising groups of 15 new hires, ensuring their smooth transition from training to operational roles, and establishing and overseeing the Advisor Performance Enhancement Project, which focused on helping customer service advisors meet their targets through continuous feedback and efective strategies.

Juan sebastian peña valencia

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Juan's behavioral traits
Juan's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.