J

Junior Francisco Mercado Mendieta

About

Detail

Managua Department, Nicaragua
Contact Junior regarding: 
work
Full-time jobs
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Virtual Assistant Personal Injury (Settlement Negotiations)
    BD Law Group
    Mar 2025 - Current (1 year 8 months)
    • Strong Communication Skills, Answered calls and emails • Communicate directly with insurance adjusters for follow up, and provide any document or information needed to settled the cases. • Analyze policy limits, billing summaries, and liens to support realistic settlement goals. • Collaborate with attorneys to structure negotiation strategies and counteroffers. • Prepare settlement release documents and assist clients with signing and submission. • Track negotiation timelines and maintain detailed records in case management software.
  • Callnovo
    Legal Assistance
    Callnovo
    Mar 2024 - Mar 2025 (1 year 1 month)
    • Assisted lawyer with organizing and reviewing his/her agenda to set up appointments with clients when needed. • Prepared forms with the information provided by the clients, ensuring accuracy and compliance with legal standards. • Edited documents by applying proper grammar, enhancing clarity and professionalism. • Prepared questionnaires for new clients to fill out forms based on their applications, streamlining the intake process. • Provided general support to attorneys and other staff members, fostering a collaborative work environment. • Assisted clients with general questions about their processes and procedures, ensuring they felt informed and supported. Additionally, my experience in community engagement involved participating in a
  • Webhelp
    Sales Representative
    Webhelp
    May 2019 - Dec 2023 (4 years 8 months)
    • Offered different types of electric plans tailored to customers' needs, ensuring a personalized approach to service. • Familiarized clients with the product and guided them on how to calculate plans that best suited their requirements. • Maintained a courteous and calm demeanor, even during instances of customer dissatisfaction, demonstrating strong customer service skills. • Persuaded customers to choose our company by effectively communicating the benefits of our offerings. Additionally, my experience in creator community engagement has enhanced my ability to connect with diverse individuals, allowing me to better understand and address customer concerns, ultimately fostering stronger relationships and trust.
  • Sitel
    Customer Service Representative
    Sitel
    Nov 2016 - Jan 2018 (1 year 3 months)
    As a Customer Service Representative, I was responsible for managing customer transactions, including processing payments and clearly explaining the details of all company benefits. I guided customers through various processes, addressing their doubts to ensure a seamless experience. My role required the development of strong communicative skills, which enabled me to engage effectively with clients and build their confidence in our services. Additionally, I leveraged my experience in community engagement from an educational project where I assisted young people in learning English, enhancing my ability to connect with diverse customer backgrounds and fostering a supportive environment for all clients.
Education verified_user 0% verified
  • UCA
    Major Teaching English as a Foreign Language
    UCA
    Feb 2013 - Dec 2020 (7 years 11 months)