Junior Cadena

B

Customer service representative

BPO LABS:

Jan 2025 - Current (1 year 4 months)

• Managed high call volumes efficiently, handling an average of 50+ customer interactions daily to ensure timely delivery coordination and resolve inquiries, maintaining a 95% adherence rate to response time targets. • Successfully handled customer complaints, resolving service, products, and equipment issues with a 90 %+ customer satisfaction rate, ensuring a seamless experience and strengthening brand trust. • Increased revenue through upselling, consistently identifying customer needs, and offering relevant product upgrades, achieving a 20% conversion rate on upselling opportunities, and contributing to overall sales growth.

P

Kitchen Assistant

Pancake Parlour

Mar 2023 - Dec 2023 (10 months)

* Adapted quickly to new environments while improving English language skills and maintaining high performance in a fast-paced setting. ● Demonstrated strong teamwork and communication skills, collaborating with diverse teams and managing tasks efficiently under time pressure. ● Monitored and documented kitchen inventory levels weekly, ensuring that supplies were adequately stocked and minimizing waste by 10%.

Project Assistant

Corporación Colombia Internacional

Jan 2022 - Dec 2022 (1 year)

• Consolidated the organizational structure of the Association, the target audience, the cost structure, and communication channels, going from being an almost empirical Association to an administratively robust Association. • Managed all the information resulting from the project showing the monthly progress through video calls and an efficient management of Google Workspace to show my reports to my supervisors making the project progress smoothly. • Improved awareness of management, marketing, assertive communication, cost structures, and social networking of project beneficiaries through 18 education and work sessions where project beneficiaries were able to assimilate these concepts and become better prepared to participate in the na

C

Document Manager-Assistant

Centro de Desarrollo Tecnológico Cluster CreaTIC

Jan 2019 - Dec 2019 (1 year)

• Organized and kept all the company´s documents using digitalization and Google Workspace to allow easy and fast access to each organization member. • Managed the handling of intricate documents using attention to detail while avoiding inconsistencies and errors. • Provided a proper answer to workmate's needs and requirements, handling cases with minimal supervision.

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