Junior

Junior

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Junior Concierge en Two Travel
Cartagena, Bolivar, Colombia
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Résumé

Jobs verified_user 0% verified
  • Two Travel
    Junior Concierge
    Two Travel
    Feb 2023 - Feb 2025 (2 years 1 month)
  • Viator
    Host
    Viator
    Jan 2022 - Feb 2025 (3 years 2 months)
    My role consisted of picking up clients from their accommodation to the assigned boat, serving as a bilingual guide and translator. I showed the different sites of interest on the way to the Rosario Islands and their history or relevance. I made sure that the activities were carried out within the given time frame and in general that the whole service was provided in an efficient and satisfactory manner for our clients.
  • Realtorcom
    Coordinador del servicio de atención al cliente
    Realtorcom
    Jun 2022 - Dec 2022 (7 months)
    coordinated meetings of potential home buyers or sellers with real estate agents and bank advisors. The operation was conducted throughout the United States with high standards of customer service where many soft skills were employed. It was also essential to practice sales techniques when proposing the services offered by the company to clients.
  • ebay
    Customer Service Specialist
    ebay
    Mar 2021 - Jun 2022 (1 year 4 months)
    In eBay, I worked mainly for the payments department (eBay manage payments) helping sellers to enroll properly to the platform, which included teaching them the necessary guidelines to avoid blockages due to possible discrepancies between the information added in writing and the documents attached. I also helped them to obtain payments in a more agile way by putting into practice the different policies of the company and obtaining the necessary information to file taxes. I handled complaints and claims from both buyers and sellers on the platform. I helped sellers to manage money refunds and buyers with products return with which they were not satisfied. Within the company, everything was measured, The standard of customer service and time
  • A
    Propietario
    Alqasar exchange services
    Mar 2017 - Jul 2019 (2 years 5 months)
    As a money exchange office owner, I had to acquire all the basic knowledge to make it work. This included, of course, the handling of different foreign currencies, the accounting and legal responsibilities ( Money Laundering and Terrorism Financing Risk Management System (SARLAFT -from spanish initials). Had to apply comercial, sales, networking and custumer service skills.
Education verified_user 0% verified
  • U
    Tecnologo en administracion turistica e idiomas, Administracion Turistica
    Universidad colegio mayor de bolívar
    Jan 2010 - Dec 2013 (4 years)
    As a technologist in tourism management, I can perform an efficient job in any area related to tourism (travel agencies, hotels, guides, host, restaurants, etc.).