Jung Yu Liu

Jung Yu Liu

About

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Compensation and Benefits Specialist
Taiwan
Contact Jung regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Forma
    Compensation Benefits Consultant
    Forma
    Oct 2022 - Current (3 years 9 months)
    o Provided expert guidance on employee benefits usage and labor law compliance, resolving complex inquiries efficiently. o Analyzed feedback to identify improvement opportunities, refining internal SOPs and enhancing the benefits experience. o Developed and maintained clear SOPs and self-service resources, enabling smooth asynchronous learning for employees. o Collaborated cross-functionally to optimize workflows, improve process scalability, and enhance overall service delivery. o Delivered internal training sessions to standardize knowledge, boost team capability, and ensure consistent support quality.
  • U
    Global Marketing & Product Specialist（USA)
    Ua Floors
    Feb 2021 - Sep 2022 (1 year 8 months)
    “Drove a 160% YoY sales increase by identifying 1.2× more potential customers” o Led U.S. market strategy, campaign planning, budget allocation, and media partnerships (SEO/SEM) o Managed global exhibitions, including 2022 TISE (Las Vegas) and 2021 Taipei Building Show o Responded to global inquiries, qualified leads, and coordinated with the sales team o Co-developed new product lines with partners based on market and customer insights o Spearheaded brand launch efforts, managing assets like catalogs, packaging, and web content o Presented the company’s Eco-story to support global marketing and partnerships
  • Grand Hyatt Taipei
    Guest Relations Officer
    Grand Hyatt Taipei
    Jul 2018 - Aug 2019 (1 year 2 months)
    “Annual Best Intern in 2017 and 3 Seasonal Hyatt Star in 2018 & 2019.” o Curated personalized guest experiences by arranging room types, dining, and travel plans based on guest history and preferences o Built and maintained strong guest relationships through attentive service and proactive needs discovery o Handled feedback with professionalism and provided timely, effective solutions to ensure guest satisfaction o Negotiated with vendors to offer guests the best options and exclusive deals o Collaborated cross-functionally to create memorable experiences, including personalized gifts and celebrations for special occasions
Education verified_user 0% verified
  • National Kaohsiung University of Hospitality and Tourism
    Bachelor's degree, Applied English
    National Kaohsiung University of Hospitality and Tourism
    Jan 2014 - Dec 2018 (5 years)