Junaid Abdullah Sales | SAAS | Customer Success | Project Management | Hubspot

Admissions Consultant

Health Tech Academy

Dec 2024 - Current (1 year 7 months)

• Conducted comprehensive consultations with prospective students to assess their career goals and educational needs. • Provided detailed program information, enrollment requirements, and financial aid options to applicants. • Managed and streamlined the admissions process, ensuring timely follow-ups and high conversion rates. • Collaborated with cross-functional teams to deliver an exceptional onboarding experience for new students. • Maintained accurate records of student interactions and progress using CRM systems. Implemented strategies to achieve monthly and quarterly enrollment targets. • Delivered exceptional customer service by addressing student inquiries and concerns promptly. • Analyzed enrollment trends to improve outreach and m

Fleet Manager (Dispatch)

Transpotech Services

Oct 2023 - Sep 2024 (1 year)

• Customer Communication: Handled inbound and outbound calls, providing timely updates, resolving customer queries, and ensuring excellent customer satisfaction. • Problem-Solving: Managed complex customer issues, coordinating with various departments to resolve them efficiently. • Logistics Coordination: Scheduled and dispatched service calls, ensuring timely delivery and fulfillment of customer requests. • Relationship Building: Fostered long-term relationships with customers by proactively addressing their needs and concerns. • Process Improvement: Identified gaps in operational workflows and implemented solutions to enhance efficiency and customer experience. • Account Management: Managed a portfolio of customers, ensuring their continu

Customer Success Manager

Medvidi

May 2022 - Oct 2023 (1 year 6 months)

• Led a team of customer success professionals, overseeing the onboarding, retention, and growth of a diverse client portfolio. • Developed and executed strategies to enhance customer satisfaction, retention, and loyalty, achieving a consistent increase in net promoter scores (NPS). • Acted as the primary liaison between clients and internal teams, facilitating communication and ensuring alignment on goals and expectations. • Conducted regular business reviews and check-ins with key clients, assessing their needs and delivering tailored solutions to optimize product usage. • Utilized data-driven insights to identify opportunities for upselling and cross-selling, contributing to revenue growth. • Monitored customer health metrics, proactivel

Customer Success Specialist

Medcare MSO Global

Jan 2020 - Apr 2022 (2 years 4 months)

• Provided compassionate and efficient assistance to patients at MedCare. • Coordinated patient onboarding and orientation, ensuring a smooth transition and understanding of medical procedures and services. • Educated patients about treatment plans, medications, and follow-up care, promoting adherence and positive health outcomes. • Developed strong relationships with patients and their families, offering empathy and support during challenging times. • Collaborated with healthcare providers, including doctors, nurses, and administrative staff, to ensure seamless communication and care coordination. • Managed patient records and documentation, maintaining accuracy and confidentiality in compliance with healthcare regulations.

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School Administrator

Nobel Institute of Computer Training

Nov 2017 - Dec 2019 (2 years 2 months)

Experienced School Administrator focused on engaging with students and educators to meet learning objectives and drive student progress. Committed to providing empowering leadership for teachers and students. Versed in preparing annual school budgets and implementing improvements to reduce costs. Ambitious with career success building strong, effective teams of inspired educators and support staff. • Supported teachers in learning and applying new skills through meaningful professional development • Served as liaison between parents and students when needed. • Supervised, assessed and mentored teachers and paraprofessionals.

Junaid Abdullah

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