Jummy Fadehan

Jummy Fadehan

About

Detail

B2B & B2C Sales Representative | Appointment Setter | Business Development | Lead Generation | Inbound & Outbound Sales | CRM & Customer Engagement
Gauteng, South Africa

Contact Jummy regarding: 
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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • Rooftop
    Sales Associate
    Rooftop
  • My Derma Dream
    Customer Support Specialist
    My Derma Dream
    Feb 2026 - Jul 2026 (6 months)
    Provided customer support through phone, email, and chat while maintaining a professional, empathetic approach across customer interactions. Handled inquiries related to shipping, delivery, billing, payments, refunds, cancellations, and order status. Reviewed customer concerns, gathered relevant information, documented interactions, and provided appropriate follow-up. Managed multiple customer inquiries and administrative priorities while maintaining accuracy and service quality. Communicated clearly with customers regarding updates, resolutions, and next steps.
  • My Derma Dream
    Salesperson
    My Derma Dream
    Feb 2026 - Jul 2026 (6 months)
    Closed customer sales against a $3,500 weekly sales target, working consistently toward assigned revenue objectives. Managed high-volume customer conversations, identified needs, recommended suitable products, and guided prospects through the sales process. Maintained a 170-dial daily activity target, demonstrating consistent productivity and disciplined sales follow-up. Handled customer objections and questions professionally while maintaining a helpful, consultative approach. Followed up with interested customers and prospects to develop opportunities and support sales conversion. Scheduled customer appointments and coordinated follow-up activities to maintain engagement throughout the customer journey. Maintained accurate customer inform
  • My Derma Dream
    Appointment Setter
    My Derma Dream
    Feb 2026 - Jul 2026 (6 months)
    Closed customer sales through consultative conversations by identifying needs, addressing objections, and recommending suitable solutions. Worked toward a $3,500 weekly sales target while maintaining a 170-dial daily activity target. Qualified inbound enquiries by assessing customer needs, buying intent, suitability, and readiness to purchase. Followed up with prospects and customers through calls and digital channels to advance opportunities toward conversion. Scheduled appointments, confirmed meetings, and coordinated follow-ups to maintain prospect engagement. Maintained accurate CRM records, customer notes, lead information, interaction histories, and follow-up actions. Managed sales conversations, customer follow-ups, and daily perform
  • Call Experts
    Sales Development Representative
    Call Experts
    Jan 2025 - Dec 2025 (1 year)
    Conducted high-volume outbound calls using automated dialer systems to engage, qualify, and develop prospective customers. Followed structured sales scripts while assessing customer needs, interest, eligibility, and buying intent. Qualified prospects and performed live transfers of qualified customers to closing representatives. Handled sales objections through active listening, needs analysis, and professional communication. Updated Salesforce and Zendesk with accurate lead information, call outcomes, customer interactions, and follow-up details. Maintained consistent outbound activity while working toward daily calling and sales performance KPIs.
  • Rooftop
    Customer Coordinator
    Rooftop
    Jan 2025 - Dec 2025 (1 year)
    Contacted inbound and warm leads through phone, SMS, and email follow-up by responding promptly to inquiries and nurturing interest, resulting in increased appointment booking opportunities. Scheduled consultations and appointments by qualifying customer interest, answering service-related questions, and coordinating calendar availability, ensuring a seamless booking experience. Managed lead pipelines within CRM systems by updating lead statuses, documenting conversations, and tracking follow-up activities, ensuring no qualified lead was overlooked. Executed structured follow-up sequences for unresponsive prospects by maintaining consistent outreach across multiple touchpoints, improving lead engagement and conversion opportunities. Maintai
  • Rooftop
    Operations Coordinator
    Rooftop
    Jan 2025 - Dec 2025 (1 year)
    • Provided customer support via phone, email, chat, and online communication channels while managing high-volume inquiries professionally and efficiently.
    • Assisted customers with account information, scheduling support, payment inquiries, onboarding assistance, and service-related concerns.
    • Guided customers through step-by-step solutions to resolve issues quickly and improve overall customer satisfaction.
    • Maintained accurate records of customer interactions, service updates, and issue resolutions using CRM and administrative systems.
    • Utilized Google Workspace tools for communication, reporting, scheduling, and workflow management in a remote work environment.
  • Golden Gate Ventures
    Business Development Associate, Appointment Setter, Lead Qualification
    Golden Gate Ventures
    Jan 2024 - Dec 2024 (1 year)
    Contacted prospective clients through phone, email, and messaging channels by conducting qualification conversations and identifying appointment opportunities, increasing sales pipeline activity. Scheduled consultations for qualified prospects by maintaining consistent follow-up and guiding leads through the booking process, supporting revenue generation goals. Utilized objection-handling techniques during customer conversations by addressing concerns professionally and reinforcing service value, improving appointment conversion outcomes. Managed CRM records and appointment pipelines by documenting interactions, tracking follow-up activities, and maintaining accurate lead information. Built strong customer relationships through active liste
  • O
    CASE MANAGER AND CUSTOMER SUPPORT SPECIALIST
    Outsource Global Citizen Disability
    Jan 2019 - Jun 2022 (3 years 6 months)
    Supported claimants throughout the U.S. Social Security disability adjudication process, providing empathetic and professional assistance through complex healthcare-related administrative workflows. Managed claimant communication through welcome calls, phone, SMS, and email, providing case-status updates and responding to healthcare-related questions and concerns. Handled inquiries involving medication and prescription-related information as part of claimant case support and healthcare administrative workflows. Applied medical terminology and healthcare knowledge when reviewing medical records, documenting case information, and communicating with healthcare facilities and relevant parties. Worked with healthcare and insurance-related proces
Education verified_user 0% verified
  • Obafemi Awolowo University
    Bachelor of Arts, History and international relations
    Obafemi Awolowo University
    Nov 2018 - Jul 2024 (5 years 9 months)