Julleerizz Queen Lovestarr Senas
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Julleerizz Queen Lovestarr Senas

Julleerizz Queen Lovestarr Senas

About

Detail

Customer Support Specialist | SaaS & Technical Support | Zendesk, CRM Tools | 6+ Years in High-Volume CX & Troubleshooting | Email & Live Chat Expert
Central Visayas, Philippines

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Résumé


Jobs verified_user 0% verified
  • Peroptyx
    AI Content Analyst
    Peroptyx
    Mar 2026 - Current (5 months)
    • Evaluated the accuracy, relevance, and quality of AI-generated and human-generated content across digital platforms. • Reviewed search results, news articles, images, audio, and map/transit data to ensure they align with real-world context and user intent. • Conducted research and fact-checking to verify information and improve content reliability. • Applied detailed evaluation guidelines to rate and analyze online content. • Provided structured feedback to support the improvement of AI and machine learning models. • Maintained high standards for data quality, consistency, and analytical accuracy while working independently in a remote environment.
  • CrossFi
    Customer Support Specialist
    CrossFi
    Apr 2025 - Jul 2025 (4 months)
    • Provided end-to-end support for a global Web3 fintech platform, assisting users with app navigation, onboarding, and identity verification. • Resolved login, KYC, and transaction issues while ensuring compliance and user satisfaction. • Educated users on blockchain features, including staking and token conversions. • Collaborated with compliance and technical teams to address complex account concerns. • Contributed to internal documentation and provided product feedback to improve user experience.
  • onecom
    IT Support
    onecom
    Jul 2019 - Current (7 years 1 month)
    Acted as the primary point of contact for customers seeking assistance via chat and email, consistently delivering positive customer experiences. Demonstrated exceptional troubleshooting skills by identifying and addressing the root causes of technical issues, resulting in improved customer satisfaction scores. Processed a high volume of customer forms and requests with precision and efficiency, reducing turnaround times and ensuring a seamless customer journey. Specialized in assisting and navigating complex software tools and applications, becoming the go-to expert for resolving user queries and providing comprehensive how-to guidance. Managed and owned different cases from initiation to resolution, maintaining a proactive approach to pro
  • onecom
    Customer Support Specialist
    onecom
    Jul 2019 - Feb 2026 (6 years 8 months)
    • Delivered expert customer and technical support for domains, DNS, email hosting, and SSL via live chat and email, consistently meeting SLA targets. • Resolved escalated issues including domain propagation, transfers, and email configuration for a global customer base. • Managed support tickets end-to-end using Zendesk, guiding customers through complex processes with clarity and professionalism. • Contributed to internal knowledge base improvements, reducing repeat contacts and improving team efficiency. • Consistently received excellent feedback for timely and professional support. • Maintained high Net Promoter Score (NPS) ratings through timely, empathetic, and accurate support, consistently recognized for delivering exceptional custom
  • Kuehne  Nagel
    Airfreight Import/Export Operator
    Kuehne Nagel
    Dec 2018 - Jul 2019 (8 months)
    • Act as a key member of the Freight Service Invoice Team, responsible for arranging payments of freight charges and overseeing the collection of payments from clients. • Verify and process invoices, applying a meticulous attention to detail to confirm the accuracy of charges, quantities, and pricing, which has resulted in a significant reduction in billing errors. • Actively participate in regular team meetings and cross-functional discussions to share insights, best practices, and strategies for improving overall billing processes.
  • Cognizant
    Desktop Support Intern
    Cognizant
    Jul 2017 - Oct 2017 (4 months)
  • C
    Web Developer Intern
    Coredev Solutions Inc
    Apr 2017 - Jun 2017 (3 months)
Education verified_user 0% verified
  • Cebu Institute of Technology
    Bachelor of Science - BS, Information Technology
    Cebu Institute of Technology
    Jan 2014 - Dec 2018 (5 years)
    DOST Scholar