Julius Cayao Results-driven Team Leader with over 10 years of experience in

Jobs 0% verified

Team Lead

ONE Contact Center

Oct 2022 - Apr 2026 (3 years 7 months)

• Led a team of 10–15 agents handling e-commerce customer support operations • Managed KPIs including CSAT, SLA, AHT, and productivity metrics • Conducted coaching sessions, performance evaluations, and QA reviews • Handled escalations and ensured timely resolution of complex issues • Generated reports and insights to improve operational performance • Collaborated with stakeholders to enhance processes and customer experience
eCommerce Specialist

Intelegencia

Jun 2016 - Apr 2022 (5 years 11 months)

• Managed product listings, updates, and marketplace operations • Handled customer inquiries and order management across platforms • Ensured data accuracy for large product catalogs • Identified and reported bugs and system issues
Customer Service Representative

TaskUs

Apr 2015 - Current (11 years 4 months)

• Provided chat, email, and phone support for customers • Resolved order issues, refunds, and product concerns • Maintained high CSAT and adherence to SLA targets
Customer Service Representative

Sutherland Global Services

Aug 2014 - Feb 2015 (7 months)

• Assisted customers with inquiries and issue resolution • Delivered consistent service quality in a high-volume environment
Analyst

Hinduja Global Solutions

Sep 2012 - Jun 2014 (1 year 10 months)

• Analyzed customer concerns and provided effective solutions • Supported operations through reporting and data tracking
A

Chat Sales Representative

American Chat Link

Jun 2006 - Jul 2007 (1 year 2 months)

• Engaged customers via chat to drive sales and conversions • Provided product recommendations and support

Education 0% verified

Julius Cayao

About

Detail

Timeline

Résumé