Julio Morales

Director of Operations

Springboard

Feb 2025 - Current (1 year 7 months)

Led and optimized all operational functions, driving efficiency and scalability across the organization. Directed cross functional teams to align with strategic goals, overseeing process improvements and cost reduction initiatives. Championed the development and execution of operational strategies, enhancing service delivery and profitability. Managed KPIs, budget planning, and resource allocation to ensure seamless execution of projects. Identified opportunities for innovation and led change management efforts, improving productivity and operational performance across multiple departments.

G

Sr Project Manager

Global Managed Services

Aug 2024 - Feb 2025 (7 months)

Developed and executed project plans, managed budgets, and ensured timely delivery. Led teams, communicated with stakeholders, and tracked progress while mitigating risks and improving processes.

B

Project and Key Account Manager

BloomGMS

Jun 2023 - Aug 2024 (1 year 3 months)

Built client relationships, analyzed needs, and ensured projects were delivered on time and within budget, managing resources and project reporting.

Operations Assistant Manager

HCL Technologies

Mar 2021 - Jun 2023 (2 years 4 months)

Streamlined operations, led a cross-functional team, managed Fortune 500 client relationships, and oversaw account transitions between the U.S. and Guatemala.

Collections Account Manager

Xerox Corporation

Jan 2019 - Mar 2021 (2 years 3 months)

Managed contracts with U.S. state and local governments, serving as the primary point of contact for clients and stakeholders. Oversaw collections, ensuring compliance with regulations and delivering exceptional customer service.

V

Sales Agent, Office Staff, Customer Service Representative, First Line Manager/Supervisor, Linguistic Training Coordinat

Various Companies|

Jan 2013 - Jan 2019 (6 years 1 month)

F

President

Full Time LDS Missionary

During the two years following high school graduation, I lived in Ecuador and Colombia, serving in a non-profit, family-oriented organization. As an assistant to the Director, I developed skills in schedule management, planning, and execution. I trained approximately 180 members, coordinated with leaders across different responsibilities, and thrived in a multicultural environment. This experience enhanced my ability to perform effectively in diverse settings.

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