J

Julio Mingardi

About

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São Paulo, Brazil
Contact Julio regarding: 
Flexible work

Timeline

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Résumé

Jobs verified_user 0% verified
  • Independent
    Technical Product & Systems Projects — Part-Time
    Independent
    Jan 2025 - Current (1 year 10 months)
    • Defined requirements, workflows, risks, and validation criteria for AI-assisted MLOps, media-processing, and desktop-application projects using Prefect, PostgreSQL, Ollama/LLaVA, FFmpeg, Tauri, and React.
    • Applied code-reading and systems-analysis skills to review AI-assisted implementations, identify dependencies, assess release and deployment risk, validate behavior, and support troubleshooting without acting as the primary software developer.
  • Tsys
    Release Management Analyst
    Tsys
    Mar 2024 - Current (2 years 8 months)
    • Orchestrate routine, hotfix, ad-hoc, and configuration-only deployments across lower, pre-production, and production environments while coordinating Development, QA, DevOps, Operations, and global stakeholders.
    • Create and manage ServiceNow change records and present production changes for CAB approval, validating scope, prerequisites, dependencies, implementation steps, risk, and rollback information.
    • Lead live production release bridges, facilitate formal Go/No-Go decisions, communicate progress, and drive escalation or rollback discussions when release health requires intervention.
    • Track QA deployment windows and validation status; monitor deployments through internal DevOps dashboards and Argo to support post-relea
  • Netcracker
    Release Manager
    Netcracker
    Jun 2020 - Mar 2024 (3 years 10 months)
    • Managed end-to-end maintenance windows across complex projects, assembling release scope and prerequisites through approval, readiness, and completion tracking.
    • Delivered critical hotfixes and datafixes and coordinated approvals across Product, Change Management, development, installation, and management stakeholders.
    • Facilitated weekly planning with Product Managers to define deliverables, priorities, dependencies, and prerequisite tasks.
    • Reviewed implementation and rollback plans; authored release documentation and RCA reports supporting execution accuracy and recurrence prevention.
    • Produced daily delivery and ticket-prioritization reports and helped train a new employee on release processes and operational r
  • Netcracker
    Help Desk Technician II
    Netcracker
    Dec 2018 - Jun 2020 (1 year 7 months)
    • Managed B2B ticket lifecycles, monitored platform alarms, escalated critical incidents, and built Microsoft Access/Excel operational reports. Migrated customer data from Salesforce into internal rating and billing tools.
  • 3Shape
    Support and Repair Consultant
    3Shape
    Mar 2016 - Aug 2016 (6 months)
    • Provided remote software support, installations, updates, license management, CRM case handling, and 3D-scanner hardware repair.
  • O
    Junior Content Analyst
    Ongame
    Aug 2014 - Dec 2015 (1 year 5 months)
    • Delivered technical player support, authored actionable bug reports, and tested new game content before release.
  • A
    Technical Support Analyst
    AMD South America
    Jan 2014
    • Resolved customer issues through email and e-tickets and coordinated warranty cases with logistics teams.
  • PUC-SP
    Technical Support Intern
    PUC-SP
    Jan 2014
    • Supported the university IT department with infrastructure and end-user technical issues.
Education verified_user 0% verified
  • PUC-SP
    Associate Degree in Video Game Design
    PUC-SP
    Jun 2014