J
Julio Melendez
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Barranquilla, Atlantico, Colombia
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Full-time jobs
Résumé
Jobs
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Premium Lead GeneratorConnect2BPOAug 2024 - Current (1 year 11 months)• Outbound calls • Timeshare owners assistance • Call transfer to legal experts • Follow up and sales closing- Health Care CoordinatorAnchora ColombiaMay 2024 - Aug 2024 (4 months)• Care givers management • Inbound and Outbound calls to care givers and patients • Appointments schedule
- OCustomer Care AgentOffice Partners 360Feb 2024 - May 2024 (4 months)• Inbound calls • ORestaurants representatives account management • Restaurants certification walk through process
- Premium Lead Generatorsimplex groupJun 2023 - Jan 2024 (8 months)• Warm transferred inbound calls • Outbound calls to leads seeking insurance • Data entry and pipeline management • Follow up and sales closing
- LVirtual Assistance AgentLean solutionsApr 2021 - Jun 2022 (1 year 3 months)• Dispatch calls • Customer service calls • Trouble tickets management, follow up and resolution • Issues escalation process • Residential accounts general management • Delayed orders resolution • Trouble tickets management and resolution • Issues escalation process
- SMESykesMay 2018 - Aug 2018 (4 months)• Floor Support • Manager call requests
- SSales Department RepresentativeFeb 2018 - Sep 2018 (8 months)• Sales and distribution of company products and accessories • Airtime cards redemptions of all brands including Tracfone, Net10and Straight Talk • Credit cards airtime refill through billing systems and/or companies websites • High compliance with company policies regarding sensitive billing information
- AOutsourcing for Frontier CommunicationsAllstate Motor ClubMar 2017 - Apr 2021 (4 years 2 months)• Residential accounts general management • Internet, Phone and Cable TV service sales and provisioning • Billing and/or technical issues resolution • Case management and resolution
- CCustomer Success CoordinatorControlCase LAMar 2016 - Jan 2017 (11 months)• Deliver Preparation Notes for follow-up meetings • Acting as a bridge between LATAM clients and the company • Translation support in technical meetings and other communication means for LATAM clients • Performing remote LATAM clients problems resolution towards satisfaction
- SLANPASS (FREQUENT FLYER PROGRAM)SAG 7Feb 2015 - Mar 2016 (1 year 2 months)• General account management, including current status, kilometers allotment and up to date passengers benefits level • New bookings based on passengers kilometers allowance • Voluntary and involuntary changes • Oneworld Alliance flights availability management • Refund requests escalations
- OOutbound DepartmentOct 2014 - Jan 2015 (4 months)• Make outbound calls to customers from all brands using a dialer system • Follow troubleshooting steps in case of a technical issue • Update customers account profile with resolution • Follow up to ensure customer satisfaction
- DConsumer Spanish RetentionDEPARTMENTJan 2011 - Jan 2012 (1 year 1 month)• Customer claims and complaints resolution about Landline, HSI and Uverse TV services • Sales and customer care handling • Sales metrics achievement
- BPO: Outsourcing ServiceSutherland Global ServicesJun 2010 - Nov 2013 (3 years 6 months)
- MConsumer SpanishMidwest RegionJan 2010 - Jan 2011 (1 year 1 month)• Billing customer care • Sales metrics achievement • Billing system management for reports, adjustments and escalations
- CDepartment RepresentativeC.R.TAug 2009 - Jun 2010 (11 months)• Walk the customer through basic troubleshooting steps, like codes provision, powercycle, powershock and master reset • Perform advanced technical assistance based on codes for phones internal programming • Manage phones features configuration and reset, such as Voicemail, SMS, MMS, Caller ID and Call Waiting • Verify coverage maps from different carriers as AT&T, T-Mobile, Verizon and Sprint • Have information exchanged with the carriers above mentioned through phone or internal chat, in case of further actions should be taken
- CC.R.T Department RepresentativeAug 2009 - Jun 2010 (11 months)• Walk the customer through basic troubleshooting steps, like codes provision, powercycle, powershock and master reset • Perform advanced technical assistance based on codes for phones internal programming • Manage phones features configuration and reset, such as Voicemail, SMS, MMS, Caller ID and Call Waiting • Verify coverage maps from different carriers as AT&T, T-Mobile, Verizon and Sprint • Update APN Settings for branded and non-branded phones • Have information exchanged with the carriers above mentioned through phone or internal chat, in case of further actions should be taken
- MUniversal RepresentativeMobility DepartmentAug 2009 - Jun 2010 (11 months)• Billing customer care • Billing system management for both account profile and technical issues • Phone upgrades for customers • Features and Service Plans management in regards to customers account profile
- SSales Department RepresentativeAug 2009 - Jun 2010 (11 months)• Sales and distribution of company products and accessories • Airtime cards redemptions of all brands including Tracfone, Net10and Straight Talk • Credit cards airtime refill through billing systems and/orcompanies websites • High compliance with company policies regarding sensitive billing information
- CC.R.T Department RepresentativeAug 2009 - Jun 2010 (11 months)• Walk the customer through basic troubleshooting steps, like codes provision, powercycle, powershock and master reset • Perform advanced technical assistance based on codes for phones internal programming • Manage phones features configuration and reset, such as Voicemail, SMS, MMS, Caller ID and Call Waiting • Verify coverage maps from different carriers as AT&T, T-Mobile, Verizon and Sprint • Have information exchanged with the carriers above mentioned through phone or internal chat, in case of further actions should be taken
- UUniversal RepresentativeAug 2009 - Jun 2010 (11 months)• Incoming calls management • General customer care • Accounts management confidential information, including customers profile and billing information • Basic troubleshooting when required • Safelink Government Program general account management
- UUniversal RepresentativeAug 2009 - Jun 2010 (11 months)• Incoming calls management • General customer care • Accounts management confidential information, including customers profile and billing information • Safelink Government Program general account management
- TAgentTranscom ColombiaJan 2006 - Jan 2009 (3 years 1 month)• Incoming calls and sales • Children International Program special handling • General billing concerns and fraud calls management for Vartec Excel Communications
- SInsurance Sales AdvisorSeguros Bolivar InsurancesJan 2000 - Jan 2001 (1 year 1 month)• Face to face sales • New leads creation and management • Customer service and accounts management
Education
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- Excel Intermediate LevelCombarranquillaFeb 2021
- LEAPSykesSep 2018 - Oct 2018 (2 months)
- CEnglish Teacher for 7th and 8th GradeColegio Americano SchoolJan 2007 - Jun 2007 (6 months)
- IEnglish Teacher in Conversational English Courses in Basic, Intermediate and Advanced LevelI.C.C.E Educational CenterJun 2003 - Jun 2004 (1 year 1 month)
- SSaving Certificates SpecialistSeguros Bolivar InsurancesSep 2000 - Oct 2000 (2 months)
- SLife Insurance SpecialistSeguros Bolivar InsurancesMay 2000 - May 2001 (1 year 1 month)
- Bachelor of Business ManagementUniversidad Autónoma de ColombiaJun 1996 - Nov 1999 (3 years 6 months)
- PFirst Forum about the Financial SystemPolitécnico costaMay 1996 - Jul 1996 (3 months)
- Associate Degree in Financial ManagementPolitécnico Costa AtlánticaJan 1996 - Jun 1996 (6 months)
- Adviser Formation SeminaryCarvajal FoundationMar 1995 - Jun 1995 (4 months)
- Grocer Management Advising SeminaryCarvajal FoundationJan 1995 - Mar 1995 (3 months)
- CHigh School DiplomaColegio Americano SchoolJan 1986 - Nov 1992 (6 years 11 months)