Julio César Martínez Maldonado

Medical Receptionist

Harbor Health

Apr 2026 - Current (7 months)

I been trained with Athena Health, Symptom Screener, twilio. To help patients schedule appointments, request referrals, prior authorization requests, medication refill requests, along with categorizing patients into a triage que.

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Office Assistant

Superior Fence and Rail

Jun 2025 - Nov 2025 (6 months)

Performed Administrative tasks such as filling out and submitting permit applications online, through the different portals for counties
and regions of the state. Researched city counties websites to determine if the address of proposed fence installation required a building
permit for the property.
Kept in contact and built rapport with the staff from the counties and regions in the city building departments.
Drew and outlined maps with the use of google maps to show propose installation of fences or rails on the property.
Submitted payments online and over the phone with the company's credit card.
Kept in constant communication with my supervisors, attended meetings through google meets.
Recorded data on

Census Taker 2024 of Population and Housing

Banco Central de Reserva de El Salvador

Apr 2024 - Jun 2024 (3 months)

Completed training and certification to become a census taker to ensure that data was collected legally and ethically.
Demonstrated strong communicating skills which facilitated the collection of census data. In order to clearly explain the purpose, ask
questions, record answers, and relay information correctly.
Data collection was accomplished through the use of modern electronic data collection devices, walked long hours and navigated
different terrains. Which required good physical health and stamina.

Pre-Board Screening Officer

GardaWorld

Aug 2018 - Dec 2023 (5 years 5 months)

Expertly operate advanced screening devices (e.g., x-rays, metal detectors, and full-body scanners) to uphold security protocols,
consistently achieving a 90% accuracy rate in identifying potential security threats.
Possess a valid Restricted Area Identity Card (RAIC) with a purple designation, facilitating smooth access to restricted areas and
reducing security clearance processing time by 20%.
Efficiently greet and assist passengers in both official languages, providing guidance throughout the security screening process, resulting
in a 15% increase in passenger satisfaction scores.
Conduct comprehensive physical searches of individuals and luggage in close proximity, ensuring strict adherence to security stan

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Package Handler

United Parcel Services

Sep 2016 - Jun 2018 (1 year 10 months)

Loaded and unloaded an average of 150 packages per hour from delivery trucks, contributing to a 99% on-time delivery rate.
Sorted and processed over 1,000 packages daily based on destination and size, reducing shipping errors by 15%.
Safely operated forklifts and conveyor systems, moving approximately 2,000 packages per shift while maintaining a 100% accident-free
record.

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Electrocardiogram ECG Telemonitor Technician

Memorial Hermann Greater Heights Hospital

Feb 2010 - Nov 2015 (5 years 10 months)

Monitored real-time ECG waveforms for 40–46 patients, enabling early detection of cardiac irregularities and reducing adverse events
by 15%.
Printed, interpreted, and distributed 500+ ECG strips monthly, facilitating immediate patient care decisions and reducing response times
by 20%.
Established daily visits to maintain open communication with patients, staff, and families, resulting in a 25% decrease in patient
complaints and increased satisfaction.
Conducted troubleshooting on portable heart monitors, reducing equipment downtime by 30% and ensuring 99% continuous patient
monitoring uptime.

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Electrocardiogram Telemonitor Technician

eCardio Diagnostics

Nov 2008 - Dec 2010 (2 years 2 months)

As an Electrocardiogram Telemonitor Technician, I recorded and transmitted patients' ECG events with 100% accuracy, ensuring timely data transmission for over 500 patients. I maintained data integrity by interpreting and filing ECG transmissions on patient accounts, contributing to a 98% error-free record and aiding in precise diagnoses. Additionally, I managed new patient accounts, streamlining onboarding for 100+ patients, which resulted in a 25% reduction in administrative processing time. I established a trusted rapport with patients, achieving a 95% satisfaction rating, and optimized inventory management, reducing supply shortages by 20%, leading to cost savings and improved patient care. Furthermore, I utilized customer reception skil

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Customer Service Representative

NCO Group (T-Mobile)

Jun 2006 - Jul 2008 (2 years 2 months)

Achieved a 98% customer satisfaction rate by establishing a friendly and helpful rapport with over 100 customers, fostering loyalty and
positive feedback.
Demonstrated expertise by providing knowledgeable services, resulting in a 15% increase in upsell opportunities and improved customer
engagement.
Successfully resolved 90% of customer issues on the first contact by offering effective problem-solving solutions, enhancing customer
satisfaction, and reducing follow-up inquiries.
Ensured transparency and account accuracy by proactively informing customers of updated account status and promptly modifying
customer accounts in response to service requests.

Julio César Martínez Maldonado

About

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Julio César Martínez Maldonado

About

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Behavioral traits