J
Juliiana Moreno
About
Detail
Tourism And Hotel Manager
Tunja, Boyaca, Colombia
Contact Juliiana regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Bilingual specialist agentReaally LLCFeb 2024 - Dec 2025 (1 year 11 months)• Customer service
• Sell intangible accounting services for companies in the United States
• Sell virtual assistant services for driving schools in the United States
• Send emails and manage agenda
• Compliance with goals and standards
• Handling of English and Spanish- HReceptionistHOTEL SELINA VILLA DE LEYVAOct 2023 - Nov 2023 (2 months)• Cash management
• Customer service
• Check-in and check-out process
• Working under pressure
• Resolving complaints and claims - TBilingual AgentTELEPERFORMANCE SASNov 2022 - Aug 2023 (10 months)• Customer Service
• Working under pressure
• Handling complaints and claims
• Providing solutions
• Creating and modifying reservations for travel agents and clients from the United States to the Caribbean - HReceptionistHOTEL SELINA PARQUE DE LA 93May 2022 - Sep 2022 (5 months)• Customer service
• Working under pressure
• Cash handling
• Check-in and check-out process
• Resolving concerns and complaints - RwaitressRANCHO LA DOMA RESTAURANT AND EVENTSJan 2021 - Current (5 years 10 months)• Table setting and tableware for events
• Customer service
• Learning about types of setting and service.
• Taking orders or commands - ASaleswomanANGHELO GIFT SHOPDec 2020 - Current (5 years 11 months)• Customer service
• Gift wrapping
• Receiving money
• Quoting gifts and stuffed animals
• Minimum sales in the month - OSaleswomanOFFCORSS CLOTHING STOREDec 2018 - Current (7 years 11 months)• Good customer service
• Warehouse management and organization
• Money reception and cash management
• Minimum monthly sales - CWaitressCLUB BOYACADec 2017 - Current (8 years 11 months)• Table setting and tableware for events
• Customer service
• Types of setting and service - HAdministrative assistantHOTEL NH COLLECTIONS ROYAL HACIENDAJan 2017 - Jun 2017 (6 months)• Reception and control of supplier invoices.
• Opening and control of daily delivery envelopes.
• Management and organization of accounting files.
• Control of internal hotel invoices to guests.
• Management of the general assembly of co-owners.
• Control of receipts and billing of the company in charge of transporting guests. - WaitressServicio Nacional de Aprendizaje SENAAug 2016 - Current (10 years 3 months)• Setting tables and tableware according to the menu.
• Taking orders according to the customer's request.
• Serving dishes according to the customer's requirements. - HReceptionist-WaitressHOTEL PANORAMA COMFABOY PAIPAJun 2016 - Current (10 years 5 months)• Learning the systems used to develop all the hotel processes
• Service and customer service.
• Invoicing the price of entry to the pool.
• Opening and closing the cash register at each shift.
• Check in and Check out process
• Cleaning and organizing rooms, event rooms and common areas (hallways and bathrooms)
Education
verified_user
0% verified
- UProfessional in Tourism and Hotel ManagementUniversidad Pedagógica y Tecnológica de Colombia. U.P.T.C.Jan 2023Universidad Pedagógica y Tecnológica de Colombia. U.P.T.C. 2023
- French language course A2Centro de idiomas ULAJan 2022Tunja, 2022 Centro de idiomas ULA
- IEnglish level B2Instituto Internacional de Idiomas de la Universidad Pedagógica y Tecnológica de Colombia. U.P.T.C.Jan 2019Tunja, 2019, Instituto Internacional de Idiomas de la Universidad Pedagógica y Tecnológica de Colombia. U.P.T.C.
- SHotel Management TechnologistServicio Nacional de Aprendizaje SENA TunjaJan 2017Servicio Nacional de Aprendizaje SENA Tunja, 2017
- Business etiquette and protocolServicio Nacional de Aprendizaje SENAJan 20172017 Servicio Nacional de Aprendizaje SENA
- Fundamentals of Tourism ManagementServicio Nacional de Aprendizaje SENAJan 2016Tunja , 2016 Servicio Nacional de Aprendizaje SENA
- Basic techniques for making coffee drinksServicio Nacional de Aprendizaje SENAJan 2015Tunja, 2015, Servicio Nacional de Aprendizaje SENA
- STechnical Accounting for Commercial and Financial OperationsServicio Nacional de Aprendizaje SENA TunjaJan 2014Servicio Nacional de Aprendizaje SENA Tunja, 2014
- CAcademic BachelorColegio Cooservicios Dagoberto Jiménez Jiménez TunjaJan 2014Colegio Cooservicios Dagoberto Jiménez Jiménez Tunja, 2014