Customer Service Representative
Sagility
Oct 2022 - Jan 2026 (3 years 4 months)
• Handled high-volume inbound/outbound calls on coverage, claims, prior authorizations, and provider relations, resolving 50+ inquiries daily with 95% satisfaction rates.
• Collaborated with providers to explain insurance details, troubleshoot issues, and facilitate decisions, reducing escalations.
• Maintained accurate documentation and coordination between providers and companies, ensuring seamless communication and compliance.
