Seasoned Program and Project Manager with 20+ years of experience across IT, Operations, Consulting, and PMO leadership. Proven success managing enterprise initiatives in industries including Media, Finance, Pharma, Manufacturing/Supply Chain, and Non-Profits. Deep expertise in Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ), CTI platforms, and cloud-based technology deployments.
Certified Engagement Manager • Certified Scrum Master • Salesforce AI Associate • Smartsheet Administrator
Strong leadership in cross-functional teams, stakeholder alignment, and vendor management. Adept at lifecycle management, Agile and Waterfall methodologies, budget oversight ($50K–$5M), and benefits realization.