Julie Joy Correa

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Bookkeeper/Virtual Assistant

Halfway House

Feb 2025 - Current (1 year 6 months)

Managing Accounts Receivable Aging report. Adding new accounts in QBO. Recording of income from a housing finance corporation. Collecting past due housing rental. Processing payments over the phone. Sending copy of receipts. Calling clients for friendly reminder regarding incoming due invoice/s. Writes Standard Operating Procedure of the Accounts Receivables' process. Assisted on writing a grant proposal. Adept in using QuickBooks Online. Posting all receivables in QBO. Managing monthly P&L statements, ensuring accurate revenue and expense reporting for informed decisions. Other ad hoc tasks.

Finance Customer Support Specialist

KMC Solutions

Nov 2024 - Feb 2025 (4 months)

Supported the global B2B Cash Collections and Order Management team, contributing to process efficiency and continuous improvement initiatives. Acted as a subject matter expert by managing and resolving tickets and tasks within service level agreements using Asana and Zendeskwhile collaborating with internal and external partners. Escalated complex disputes to appropriate stakeholders to ensure timely resolution and maintain strong client relationships. Contributed to the development of business process improvements, system enhancements, and strengthened team documentation and controls. Assisted in various ad-hoc projects, providing flexible support to meet dynamic business needs.

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Accounting Senior Executive

Personiv Manila

Dec 2021 - Nov 2024 (3 years)

Collaborating with Accounting Manager based onshore. Providing guidance to the client regarding reaching out to specific customers, particularly for remittance advice if not provided. Conducting daily bank reconciliation. Handling invoicing tasks, including making adjustments and creating new entries. Analyzing cash flow and reporting directly to the client, coordinating with Sales Representative if necessary. Supplying accurate data in the cash file to ensure the precise analysis of monthly revenue. Posting all receivables in Sage Intacct/Workday, ensuring meticulous and precise cash allocation.

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Accounts Receivable Analyst

Accenture, Inc.

Feb 2021 - Dec 2021 (11 months)

Experience in handling small and medium enterprise accounts. Proficient in answering customer queries through phone and email. Conducting weekly discussions on the top 30 accounts. Sending dunning letters to customers with overdue payments. Collecting past due amounts from customers. Preparation of month-end reports related to accounts receivable. Customer service involves facilitating the pickup and return of printing machines for upgrades and contract completion. Additionally, it involves effectively addressing customer invoice disputes and resolving issues related to unallocated payments. Recording unallocated cash on the customer's account.

Accounts Receivable Analyst (SME)

Genpact Services LLC

Apr 2018 - Jan 2021 (2 years 10 months)

Acknowledged for providing training and guidance to newly hired team members. Supervising monthly discussions with clients to review and analyze the status of all team members aging accounts. Providing updates and addressing team-related matters to the Operations Manager. Addressing escalated issues related to the accounts receivable process. Identifying instances of underpayment and collaborating with the Deductions Team. Conducting reconciliation tasks and forwarding them to the Cash Team to reverse posted transactions. Tracking and following up on outstanding invoices. Responsible for sending reminders and collection notices to customers to ensure timely payment. Proficient in negotiating payment arrangements and resolving disputes or di

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Collections Analyst (AIG Account)

Cognizant Technology Solutions Inc

Jul 2017 - Apr 2018 (10 months)

Collect past due balances from Insured (Homeowners) Conducts collection follow ups and answers Broker and Underwriter queries through emails and phone calls. Works with Cash application Team to resolve misapplied checks, unapplied cash, and disbursement.

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Collections Analyst

AIG (American International Group)

Mar 2017 - Jul 2017 (5 months)

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Billing Coordinator

Regus Service Centre Philippines (Europe Middle East and Africa)

Mar 2015 - Jan 2016 (11 months)

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