Julie Banaag

Julie Banaag

About

Detail

Maximizing Productivity with Administrative Expertise, Bilingual Spanish Customer/Technical Support, and Strategic Social Media Management.
Bicol, Philippines
Contact Julie regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Private Company
    HVAC Operations Coordinator
    Private Company
    Apr 2025 - Current (1 year 6 months)
    Supported a residential HVAC company in California for one year, managing operations including dispatching and coordinating technicians, scheduling service appointments, communicating with customers, and handling job updates and follow-ups. Utilized scheduling and CRM systems including SERA, CallRail, RingCentral, and GoHighLevel to maintain daily schedules and drive inside sales and sales development.
  • Vidiq
    Creator Support Specialist
    Vidiq
    Apr 2025 - Jun 2026 (1 year 3 months)
    Provide personalized support to global YouTube creators, helping them navigate vidIQ’s tools and features. Act as a bridge between users and product teams by surfacing feedback and insights. Ensure a seamless creator experience through empathetic communication and detail-oriented troubleshooting in a fully remote, fast-paced environment.
  • Monge Associates
    Bilingual Administrative Assistant
    Monge Associates
    Sep 2023 - Mar 2025 (1 year 7 months)
    As a Legal Administrative Assistant, we support attorneys and legal teams by handling administrative tasks such as monitoring leads, organizing files, preparing legal documents, conducting research, and assisting with client documentation. We ensure the smooth functioning of the work flow, maintain confidentiality, and contribute to the efficient operation of legal processes.
  • HelloConnect
    Customer Care Support - Spanish Bilingual
    HelloConnect
    Jan 2023 - Aug 2023 (8 months)
    Worked for Hello Fresh Spain, my role was to assist customers with their inquiries, orders, and concerns via multiple channels, ensuring a positive experience. I provided product information, resolved issues, and handled complaints swiftly and effectively, maintaining a high level of professionalism and empathy.
  • Cognizant
    Technical Support Specialist
    Cognizant
    Jan 2022 - Dec 2022 (1 year)
    Assisting customer's technical and account concerns, creation of ticket, troubleshooting.
  • Sutherland
    Video Streaming Consultant
    Sutherland
    Oct 2019 - Dec 2021 (2 years 3 months)
    Handled technical and account concerns for Email/Chat/Calls for the customers using the provided tools. Established and maintain rapport with consumers and accurately reported all happenings on the email/chat/calls to the respective supervisor/lead.
  • Google
    Technical Support Specialist
    Google
    Jun 2017 - Sep 2019 (2 years 4 months)
    Manage, maintain, and repair IT systems. Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software for Google Home products.
  • Sutherland
    Reservations Specialist
    Sutherland
    May 2014 - Feb 2017 (2 years 10 months)
    Handle booking calls, provide information about rates and availability, and assist with hotel, concierge, and meeting room reservations.
Education verified_user 0% verified
  • T
    Associate's degree, Nurse Midwife/Nursing Midwifery
    Tanchuling College
    Jun 2013 - Apr 2015 (1 year 11 months)