Mentor
VXI Global Solutions Inc.
Aug 2012 - May 2019 (6 years 10 months)
As a Mentor, I was responsible for skill transfer through mock calls, facilitating knowledge about the product and its processes, and coaching newly hired teammates to ensure they were fully equipped to handle calls effectively. In addition to these core responsibilities, I managed customer accounts using CRM systems while simultaneously assisting my colleagues with their cases, which enhanced our team's overall performance and customer satisfaction.