Julian Rivera

Julian Rivera

About

Detail

Líder de Equipo | Gestión de operaciones para Soporte al Cliente, Ventas, Cobranzas y Soporte Técnico en el sector de call center.
Bogotá, Bogota, Colombia
Contact Julian regarding: 
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Full-time jobs
Starting at USD2.5k/month

Timeline

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Job

Résumé

Jobs verified_user 25% verified
  • C
    Team Leader
    Concentrix CVG customer management
    May 2022 - Current (4 years 5 months)
    As a Team Leader I managed teams of up to 30 people for Technical Support, Sales, Customer Service, Collections and Sr Advisor lines, following up on KPI's, presenting them to international clients during weekly and monthly business reviews.
  • Concentrix
    Jefe del equipo de atención al cliente
    Concentrix
    May 2022 - Current (4 years 5 months)
    Supervisor de equipo que atiende clientes en soporte tecnico, ventas y servicio al cliente
  • C
    Advisor
    Concentrix CVG customer management
    May 2019 - May 2022 (3 years 1 month)
    I worked as an advisor for Technical Support, Customer Service and Sales on voice, back office and chat lines, demonstrating high proficiency on soft skills, customer experience and multitasking, leading to a promotion as a Team Leader
  • Concentrix
    Agente del servicio de atención al cliente verified_user Verified experience
    Concentrix
    May 2019 - May 2022 (3 years 1 month)
    Agente de servicio al cliente para cuenta de camaras de seguridad en areas de soporte tecnico, servicio al cliente y ventas,a si mismo como soporte de piso para otros agentes de la cuenta