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Julian Ricardo Benavides Menco

About

Detail

Operations & Reporting Analyst | Advanced Excel (Dashboards, KPI Tracking, Automation) | Process Optimization | Trilingual (EN/ES/IT)
Bogotá, Bogota, Colombia

Contact Julian regarding: 
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Full-time jobs
Starting at COP4M/month ~USD1.18k/month

Timeline


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Education

Résumé


Jobs verified_user 0% verified
  • Caliber
    Customer Service Representative
    Caliber
    Aug 2025 - Feb 2026 (7 months)
    * Managed daily scheduling operations for 100+ clients, ensuring 100% data accuracy across systems * Built and maintained Excel-based dashboards and tracking systems to monitor workflow and operational performance * Verified and validated service documentation prior to billing, reducing processing errors and improving accuracy * Improved workflow visibility by implementing real-time tracking tools, enhancing operational efficiency
  • TP
    Team Lead – Operations & Performance
    TP
    Dec 2022 - Jun 2025 (2 years 7 months)
    * Monitored and analyzed operational KPIs (CSAT, SLA, productivity), enabling data-driven decision making * Developed Excel-based dashboards and reporting tools, reducing manual reporting efforts by 30% and improving performance tracking * Led a team of agents, consistently achieving high performance metrics (94%+ CSAT, 90+ quality/productivity scores) * Identified performance trends and operational gaps through data analysis, supporting continuous process improvement * Collaborated with Product, Risk, and Operations teams to streamline onboarding workflows and improve operational efficiency * Documented and standardized processes, increasing consistency and operational effectiveness
  • TP
    Customer Support Specialist
    TP
    May 2021 - Dec 2022 (1 year 8 months)
    Provided bilingual (English/Spanish) support for Stripe’s digital payment and subscription platform, managing high-volume case queues related to billing, account verification, and fraud prevention.
  • Natura Travel de Colombia
    Tourism Specialist
    Natura Travel de Colombia
    Feb 2019 - Jan 2021 (2 years)
    * Coordinated end-to-end operational workflows for international reservations and logistics * Managed complex data including bookings, billing instructions, and vendor coordination * Built and maintained structured reporting systems to track reservations, availability, and operational status * Improved process organization and tracking, enhancing efficiency and reducing operational errors
  • RCN Radio
    Communication Trainee
    RCN Radio
    Jul 2018 - Jan 2019 (7 months)
    Drafted and distributed national internal bulletins. Designed promotional material for wellness programs. Supported internal communications strategy.
Education verified_user 0% verified
  • Università degli Studi di Genova
    Università degli Studi di Genova
    Università degli Studi di Genova
    Jan 2017 - Current (9 years 7 months)
    Academic Exchange
  • Universidad EAN
    Bachelor's Degree
    Universidad EAN
    Jan 2014 - Dec 2019 (6 years)
  • Universidad EAN
    Modern Languages Professional, International and Intercultural Communication
    Universidad EAN
    Jan 2014 - Dec 2019 (6 years)