Julian Ramirez Arboleda Data Analyst

Customer Success Associate / Freelance Tech Support

Freelancer

Jan 2025 - Apr 2025 (4 months)

Provided technical support and implementation services for internal tools and data-driven onboarding projects. Developed Python code to automate geolocation radius filtering within onboarding tools. Audited email post-processing templates and custom scripts to improve client-facing data accuracy. Resolved high-priority technical issues and escalated root problems to engineering teams. Optimized Google Sheets workflows, enhancing usability and response speed during live sessions.

Data Analyst

LogicSource Inc

Jun 2024 - Current (1 year 11 months)

Managing multi-client data ingestion pipelines and maintaining high data quality standards in procurement analytics. Ingest, process, and upload structured datasets for various enterprise clients, ensuring formatting and consistency. Increased data accuracy by implementing robust validation and cleansing routines using Python and SQL. Standardized collection procedures across teams, enabling seamless integration of new data sources. Designed and updated reusable scripts for automated data extraction and transformation. Collaborated with cross-functional teams to align ingest schedules and resolve discrepancies in raw inputs. Improved pipeline reliability and reduced processing time through automation of repetitive tasks

Project Automation Technologies Engineer (Technical Product Implementation Specialist)

Hatch

Jul 2023 - Jun 2024 (1 year)

Led implementation of engineering software tools and automated asset configuration processes across multiple LATAM projects. Managed setup of design tool templates and specifications using Bentley and Autodesk Suites. Configured Hexagon SmartPlant specs and tagging systems to meet client and GIS requirements. Streamlined tool deployment by developing standardized procedures and training materials. Supported integration and troubleshooting, reducing onboarding time for new project teams.

Data Analyst II (Junior Workforce Analyst)

Teleperformance

Oct 2022 - Apr 2023 (7 months)

Supported business operations by analyzing workforce metrics and delivering actionable insights. Built advanced Excel-based reports and dashboards to monitor KPIs and resource allocation. Created SQL queries and visualizations to support tactical decisions on staffing and scheduling. Developed ETL pipelines to integrate disparate data sources into unified analysis environments. Collaborated with operations teams to align real-time data insights with business strategy.

Data Analyst I (Real-Time Workforce Analyst)

Teleperformance

Feb 2022 - Oct 2022 (9 months)

Monitored real-time agent activity and adjusted workforce operations to maintain service level targets. Produced daily/weekly Excel reports tracking availability, adherence, and performance trends. Implemented process improvements that reduced absenteeism through proactive shift management. Provided ad hoc analysis and insights for performance optimization initiatives. Liaised between departments to ensure accurate reporting and workforce transparency.

Bilingual Contact Center Agent

Teleperformance

Jul 2021 - Feb 2022 (8 months)

Assisted customers in both English and Spanish, resolving issues efficiently while maintaining high satisfaction. Logged customer interactions using Salesforce and supported CRM data accuracy.

Research Assistant (Intern)

EIA University

Feb 2021 - Jul 2021 (6 months)

Contributed to research initiatives involving CAD design, cost analysis, and technical documentation. Developed blueprints and 3D models for university engineering projects.

Julian Ramirez Arboleda

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