Julian PATINO BERNAL

Highly motivated and results-driven Technical Implementation Engineer with 10+ years of comprehensive experience in technical solution execution, customer success, and project management within the IT and BPO/Callcenter industries, with direct experience in Consumer Goods, Packaging, and Supply Chain related solutions. Proven ability to manage customer and product implementation configurations, ensuring successful project delivery for Mid-Market to Enterprise clients, including experience with recognized brands. Expert in defining and documenting solution designs, user stories, and requirements, with a strong focus on business transformation and process optimization as part of platform implementations. I excel at working cross-functionally with Sales, Marketing, Product Management, and Software Engineering teams, providing technical solutions for medium to high complexity projects. Possessing a positive, inquisitive, and highly accountable attitude, I thrive on tackling challenges, managing multiple customer task prioritizations (holistic approach), and driving successful SaaS platform implementations, with a strong eagerness to apply and expand my administrative skills to Salesforce.com (Sales Cloud, CPQ). Fluent in English (C1 ), Spanish (Native), and French (B2).