Solutions Engineer with 3 years of experience in leading digital transformation and process automation projects. My focus is on leveraging technology to drive business growth and operational efficiency.
Key Specialties:
IT Project Management: Leading projects from functional analysis to implementation, utilizing agile methodologies (Scrum, JIRA) and the PMI framework.
Salesforce Ecosystem: Hands-on experience in the administration and optimization of Salesforce Marketing Cloud, Loyalty, Service Cloud, and Data Cloud, aimed at improving customer experience and loyalty.
Data & Business Intelligence: Proficient in working with databases (SQL) and visualization tools (Power BI, Tableau) to enable strategic decision-making.
Work Philosophy:
I am a curious and proactive professional, passionate about connecting technology with business objectives and data to generate real value. I constantly seek opportunities to learn and apply new tools, such as AI and business foresight, to solve complex problems and lead innovation.
