Julián Eduardo Gómez Hortua

Customer Success and Operations professional with 3+ years of experience managing high-volume B2B accounts in BPO environments. At LinkAmerica, I worked within AT&T's operation as a Project Manager and primary point of contact for a portfolio of 100–150 active accounts — delivering performance reports to AT&T, coordinating with sales managers, IT teams, and field technicians, and managing the full account lifecycle from onboarding through renewal and compliance — while maintaining churn rates below 12%.

I coordinated cross-functional teams of 5+ people, built strong relationships with sales reps that consistently drove smoother escalation resolution, and tracked NPS, CSAT, and SLA metrics to surface risks before they became cancellations.

Currently supporting IT and cybersecurity operations at Wexler S.A.S., managing a large-scale government engagement end-to-end — from stakeholder coordination to compliance tracking.