JULIAN BUTLER
About
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Application Support Analyst (ERP) | OIF Veteran
Pennsylvania, United States
Résumé
Jobs
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Business Systems AdministratorAston CarterAug 2025 - Current (10 months)• Managed all MES user access tasks, including account creation and deactivation to ensure system security. • Administered MES roles, rights, and permissions while troubleshooting issues during Master Batch Record execution. • Collaborated with cross-functional teams to design Master Batch Records, enhancing operational efficiency. • Served as the primary site contact for SAP-related issues, coordinating with vendors for effective resolution.- ERP AnalystTalon Professional ServicesApr 2024 - Jul 2025 (1 year 4 months)• Monitor and manage the ticket queue in ServiceNow, ensuring timely resolution of break/fix and onboarding/offboarding issues. • Provide support for critical applications including StrataJazz, UKG Dimensions, WorkDay, Zebra Handheld Scanners (Android OS), and Allscripts CM, enhancing operational efficiency. • Collaborate with cross-functional teams to implement solutions for HUGS and Lynx systems, improving user experience and security.
- ASenior Application Support AnalystAndesa Services IncJul 2022 - Apr 2024 (1 year 10 months)• Managed OnBase systems and ensured optimal performance as an administrator, enhancing document management efficiency. • Oversaw Hyland OCR for AnyDoc and implemented automation processes with Progress MoveIT, reducing manual workload by 30%. • Administered Atlassian tools (Jira & Confluence) to streamline project management, improving team collaboration and productivity. Across both Windows and Linux servers. Worked with Cloud and Data Center.
- AApplication Support AnalystAndesa Services IncMar 2020 - Jul 2022 (2 years 5 months)• Managed OnBase systems and ensured optimal performance, enhancing document management efficiency. • Administered Hyland OCR for AnyDoc, improving data extraction accuracy by 30%. • Oversaw Atlassian tools (Jira & Confluence), streamlining project collaboration and tracking. • Implemented Progress MoveIT Automation, reducing transfer times by 25%, significantly improving operational workflows.
- GUK & Eire Sales ManagerGfG GAS DETECTION UK LIMITEDJul 2016 - Current (9 years 11 months)I am working for GfG Europe Ltd as their UK & Ireland Sales Manager for their innovative single and four gas personal gas detection instruments and wide range of fixed gas detection options. If you have a need in this environment please give me a call for a conversation or site survey. There are over 500 gases that we can detect and help protect personnel from immediate and long term exposure. GfG have a wealth of experience in Fixed Gas Detection and are able to offer you a complete package from initial survey, through recommendation, installation, commissioning and on-going innovative service options. All our Sales, Service & Installation Personnel are time served professionals.
- OITS - Client Services Support Associate/MobilityOlympus Corporation of the AmericasJun 2016 - Mar 2020 (3 years 10 months)• Delivered exceptional IT support through phone, email, and remote access, enhancing user satisfaction. • Managed troubleshooting for various systems, including SAP, Windows, Office 365, SCCM, Entra ID, Azure, JDE, EndoWise, AirWatch and InTune (iOS) ensuring seamless operations. • Collaborated with cross-functional teams to streamline support processes, resulting in a 20% reduction in resolution time.
- GUK and Ireland Sales ManagerGas Clip Technologies IncNov 2015 - May 2016 (7 months)Contract Consultancy Work - www.gascliptech.com
- GSales & Marketing ManagerGas Data LtdApr 2015 - Oct 2015 (7 months)Consultancy
- OTAC Dispatch CoordinatorOlympusNov 2012 - Jun 2016 (3 years 8 months)• Coordinated the dispatch of field resources to customer facilities, ensuring timely completion and documentation in Metrix. • Managed high call volumes and provided support via LivePerson, enhancing customer service efficiency. • Oversaw OER-Pro Pre-Site Surveys and Installations, contributing to seamless operations and improved asset management.
- SSales DirectorShawcity LimitedOct 2011 - Jan 2015 (3 years 4 months)
- TAC Dispatch CoordinatorKelly ServicesOct 2011 - Nov 2012 (1 year 2 months)• Coordinated dispatch of field resources to customer facilities, ensuring timely completion and documentation in Metrix. • Managed high call volumes while providing support through LivePerson for Olympus customers and employees. • Oversaw OER-Pro Pre-Site Surveys and Installations, contributing to efficient operations and customer satisfaction. • Utilized various software tools including SAP, Excel, and Metrix to streamline processes and enhance productivity.
- SNational Sales ManagerShawcity LimitedNov 2004 - Oct 2011 (7 years)
- Army National Guard SpecialistArmy National GuardMay 2002 - May 2011 (9 years 1 month)• Provided security for the Battalion Commander and facilitated Iraqi Council Meetings in Taji, Iraq. • Participated in tactical raids and the arrest of suspected terrorists, enhancing operational effectiveness. • Assisted in training soldiers for military operations, fostering a culture of preparedness and resilience.
Education
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- Associate's degree, Computer and Information Systems Security/Information AssuranceNorthampton Community CollegeJan 2012 - Jan 2016 (4 years 1 month)