Juliana Trindade de Godoy

Juliana Trindade de Godoy

About

Detail

Customer Success | Technical Support | Sales & Pre-Sales | SaaS | Spanish & Portuguese
Brazil
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Full-time jobs
Flexible work

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Habilis Soluções Inteligentes
    Partner Development & Technical Support Analyst
    Habilis Soluções Inteligentes
    Dec 2025 - Current (11 months)
    Work across Partner Development and Technical Support for a SaaS platform. Investigate technical issues, troubleshoot configurations and integrations, support partners and users, document incidents, and guide them through solutions. Identify and prospect potential partners, conduct outreach via email, WhatsApp, and phone, present partnership opportunities, and follow up on commercial leads.
  • DR Smile
    Payments Specialist
    DR Smile
    Oct 2024 - Mar 2025 (6 months)
    Managed customer payment inquiries, followed up on pending payments, and supported customers throughout the payment process. Investigated payment-related issues, provided clear guidance, maintained accurate CRM records, and coordinated follow-ups to help resolve outstanding cases and improve the customer experience.
  • DR Smile
    Presales Agent
    DR Smile
    Nov 2022 - Oct 2024 (2 years)
    Supported pre-sales activities by assisting prospective customers, answering questions about products and services, and identifying customer needs. Guided leads through the sales process, provided relevant information to support purchasing decisions, maintained accurate customer records in Salesforce, and conducted follow-ups to improve lead engagement and conversion.
  • Create
    Customer Care
    Create
    Sep 2020 - Sep 2022 (2 years 1 month)
    Provided customer care and technical support through phone, email, and live chat, managing customer requests and support tickets in Freshdesk. Investigated issues, troubleshot problems, handled administrative tasks, and followed up on orders and unresolved cases. Focused on clear communication, timely resolutions, and a positive customer experience.
  • Essity
    Customer Service Trainee
    Essity
    Jun 2018 - Feb 2020 (1 year 9 months)
    Provided B2B customer support to distributors, managing orders, contracts, and customer requests using SAP SD. Coordinated with internal teams and warehouse operations to follow up on orders and resolve delivery-related issues. Supported post-sales activities, monitored service levels, and maintained accurate records to ensure efficient order processing and a positive customer experience.
  • Universidade federal da grande Dourados
    Intern
    Universidade federal da grande Dourados
    Jun 2014 - Jun 2016 (2 years 1 month)
    Intern in the Events and Public Relations Division
  • Ínteri Jr
    Intern
    Ínteri Jr
    Nov 2012 - Aug 2013 (10 months)
Education verified_user 0% verified
  • C
    SAP Sales and Distribution Consultant, SAP (SD)
    Cloud Formacion
    Sep 2019 - Jun 2020 (10 months)
  • Universidad de CastillaLa Mancha
    Master in International Business
    Universidad de CastillaLa Mancha
    Oct 2017 - Jun 2018 (9 months)
  • Universidad de Jaén
    Academic mobility, Economic Internationalization
    Universidad de Jaén
    Jan 2013 - Jan 2014 (1 year 1 month)
  • U
    Bachelor's degree, International Relations
    Universidade Federal da Grande Dourados UFGD
    Jan 2012 - Jan 2017 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified