Julian Andres Fontalvo

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Claim intake specialist

Callzilla,

Apr 2025 - Current (1 year)

• Received and processed incoming claims by collecting essential information such as policy details, incident reports, and documentation to initiate accurate and timely claim handling. • Delivered clear guidance to policyholders on required next steps, supporting documents, and general claims procedures to ensure a smooth experience. • ◦ Entered and maintained claim records in internal systems with attention to detail, ensuring data accuracy and compliance with company standards. • Escalated high-priority or complex claims to appropriate adjusters or supervisors to ensure timely resolution and adherence to service level agreements. • Collaborated cross-functionally with underwriting and investigation teams to streamline claim intake

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Customer support Specialist

Concentrix,

Jan 2024 - Feb 2025 (1 year 2 months)

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support. • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions. • Documented customer interactions in computer systems and assisted cross-functionally with billing and technical support to deliver high-quality customer service. • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously. • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

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Logistics Coordinator

Lean Solutions Group,

Aug 2022 - Oct 2023 (1 year 3 months)

• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule. • Devised routing plans and schedules to facilitate safe and timely delivery of goods. • Monitored performance of logistics operations to identify areas for improvement. • Negotiated contracts to secure favorable rates and terms. Prepared and presented reports to management on logistics performance. • Coordinated shipments and tracked progress to facilitate timely delivery. • Created reports to provide insights into logistics operations and performance. • Updated and maintained databases to track shipments and inventory.

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Customer Specialist

Accedo,

Aug 2021 - Jul 2022 (1 year)

Billing, sales, retention and customer service • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction. • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. • Addressed customer account discrepancies and concerns. • Responded to customer requests for products, services, and company information. • Delivered prompt service to prioritize customer needs. • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. • Identified and resolved discrepancies and errors in customer accounts. • Delivered exceptional customer service to every customer by leveraging extens

Julian Andres Fontalvo

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