Juliana Mendonca

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Senior Product Designer

ArcTouch

Aug 2024 - Current (1 year 11 months)

• Led inclusive design initiatives for mobile and web, increasing user engagement and ensuring compliance with WCAG 2.2 AA standards. • Co-led the redesign of Coca-Cola's +one app, creating an accessible loyalty experience on iOS and Android. • Collaborated with development and QA teams to resolve 78% of over 130 identified accessibility issues through audits and assistive technologies. • Conducted over 60 usability sessions with users with disabilities via Fable to enhance UX/UI across the organization. • Established accessibility annotations for design handoffs, improving implementation accuracy and team collaboration. • Facilitated company-wide accessibility training series to promote inclusive practices. • Integrated partners lik
Product Designer

Optel Group

Jun 2021 - Nov 2022 (1 year 6 months)

• Coordination of the design team to bridge the gap between the developers and the stakeholders • Designed an automated traceability dashboard for the largest client, reducing processing time from 4-6 hours to 5 minutes, a 90% time savings • Created an intuitive dashboard, achieving 98% data accuracy and enhancing safety monitoring efficiency by 25% • Executed A/8 testing on landing page, boosting client conversion rates by 14% through data-driven design enhancements
Product Designer

MOB Telecom

Jul 2020 - Jun 2021 (1 year)

• Developed self-service app feature, decreasing service calls by 76% while enhancing client satisfaction by 30% • Redesigned app navigation reducing time-to-task by 25%, significantly improving user autonomy • Lethe's design and development of Minha Mob Mobile App, increasing user engagement by 25% within 6 months • Conducted user research to identify pain points and optimize customer journeys

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