Detail-oriented and results-driven Virtual Assistant with a strong background in customer service and operations management within the healthcare and insurance sectors. As an Assistant Manager in BPO, I have worked closely with law firms and attorneys, assisting them with insurance-related processes and ensuring smooth coordination between legal and insurance teams.
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istant manager
EXL Service
Mar 2020 - Current(6 years 4 months)
Supported the executive office in managing interactions with company leaders, ensuring alignment with company goals and objectives for insurance and healthcare companies in the US. Analyzed sales data and provided actionable insights to improve business operations processes. Coordinated strategic initiatives and tracked progress on key performance indicators. Coordinating with attorneys to facilitate insurance claim processes Streamlining administrative workflows for increased efficiency Ensuring accuracy and confidentiality in legal and insurance-related task
Assistant manager
EXL Service
Mar 2020 - Current(6 years 4 months)
Supported the executive office in managing interactions with company leaders, ensuring alignment with company goals and objectives for insurance and healthcare companies in the US. Analyzed sales data and provided actionable insights to improve business operations processes. Coordinated strategic initiatives and tracked progress on key performance indicators. Coordinated with attorneys to facilitate insurance claim processes while streamlining administrative workflows for increased efficiency. Ensured accuracy and confidentiality in legal and insurance-related tasks. Additionally, engaged in medical assistance by working on a healthcare campaign that involved contacting providers and patients regarding their procedures, claim information, a