Juliana Bonilla
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Juliana Bonilla

Juliana Bonilla

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Driving business growth through strategic operations focused on ensuring operational efficiency and customer success.
Bogota D.C., Colombia
Contact Juliana regarding: 
Flexible work
Starting at USD12/hour
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Networking

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Résumé

Jobs verified_user 0% verified
  • B
    Lead Acquisition Manager
    Blum
    May 2025 - Current (4 months)
    As Lead Acquisition Manager, I lead the end-to-end process of converting applicants into active clients. I'm responsible for optimizing our lead management system, testing new outreach strategies, conducting interviews, overseeing a team of interviewers, and ensuring high conversion rates. This role blends sales, operations, and data-driven decision-making in a fast-paced, high-growth environment.
  • B
    Facilitator
    Blum
    May 2024 - Current (1 year 4 months)
    Provided personalized support and strategic guidance, assisting participants in applying new knowledge in professional contexts. Contributed to the program’s growth by identifying key opportunities and addressing talent challenges. Key achievements: - Achieved a 52% conversion rate from prospect candidates. - Increased enrollment in the latest cohort by 54%.
  • E
    Regional Operations & Customer Success Manager
    Elenas
    May 2024 - May 2025 (1 year 1 month)
    Leading operations in Colombia and Mexico, integrating Customer Success, Go-to-Market (GTM) strategies, and supply chain optimization within our SAAS model. Spearheading the transition from retail to B2B, aligning teams to maximize efficiency, reduce costs, and ensure sustainable revenue. Key achievements: - Negotiated agreements with 4 key brands, with 3 already active in the white-label model, strengthening the commercial pipeline.
  • E
    Logistics Manager
    Elenas
    Sep 2022 - May 2024 (1 year 9 months)
    Designed and implemented the B2B2C logistics strategy for Elenas’ Ecommerce operations, leading a team of junior to senior analysts to optimize processes, enhance efficiency, and reduce costs. Key achievements: - Successfully led the RFP process for transport vendors, selecting 2 key providers from 8 proposals, improving logistics efficiency by 10%. - Designed team structures to manage over 4 million orders, ensuring operational capacity for high order volumes.
  • E
    Logistics Coordinator
    Elenas
    Jun 2020 - Sep 2022 (2 years 4 months)
    Improved operational efficiency through constant communication with stakeholders, quality assurance protocol implementation, and strategic goal management. Key achievements: - Achieved 86% on-time dispatch and 72% first-attempt delivery success, improving customer experience. - Reduced shipping costs by 30% through strategic vendor partnerships.
  • E
    Operations Leader
    Elenas
    Oct 2019 - Jun 2020 (9 months)
    I improved operational efficiency by coordinating with management, staff, and suppliers while implementing quality protocols. Managed 3PL operations to boost productivity, reduce costs, and supervised a team to ensure efficient logistics flow. Key Achievements: - Achieved 73% effectiveness in customer interaction responses. - Implemented new processes that improved delivery efficiency to 70%.
  • E
    Key account manager
    Elenas
    May 2019 - Oct 2019 (6 months)
    Responsible for managing key accounts, maintaining long-term relationships, and maximizing sales opportunities within them. Additionally, played a crucial role in launching Elenas' market line by creating and implementing operational processes for suppliers to enhance efficiency and overall performance. Key Achievements: - Developed and optimized operational processes, reducing order processing time by 41%. - Increased sales within key accounts through proactive management and strengthened relationships.
  • D
    Ops Coordinator
    Descubre Cosméticos Now Elenas
    Apr 2018 - Sep 2019 (1 year 6 months)
    Designed customer and vendor communication processes to streamline transactions and enhance satisfaction. Key achievements: - Implemented new support processes, managing a network of up to 100 entrepreneurs in the first month.
Education verified_user 0% verified
  • Universidad de la Sabana
    Diplomado, Diploma in Logistics and Supply Chain Management
    Universidad de la Sabana
    Apr 2023 - Jul 2023 (4 months)
  • Instituto Universitario de Gerencia y Tecnología IUGT
    Degree in Administration and Management with a focus on HR, Management
    Instituto Universitario de Gerencia y Tecnología IUGT
Projects (professional or personal) verified_user 0% verified