J
Julián Alzate Sanchez
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Ingeniero Industrial
Bogotá, Bogota, Colombia
Contact Julián regarding:
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Full-time jobs
Flexible work
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Résumé
Jobs
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Bilingual Property Analyst public Remote experiencePropLogixSep 2024 - Current (2 years 2 months)•Thorough verification of property status in the U.S.
•Detailed investigation of local services and rates.
•Data management on liens and debts.
•Effective communication with state departments.
•Creation of clear and concise reports for clients.
•Delivery of accurate reports that facilitate decisions.
•Valuable experience that prioritizes customer satisfaction.- Quality CoordinatorConsulcivil S.A.SFeb 2024 - Sep 2024 (8 months)-Management and verification of the Management Integration
System (SIG) in accordance with ISO 9001 standards.
- Increased process efficiency by 20% through internal audits.
-Trained the team, achieving a sustainable quality culture.
-Designed key indicators that drove continuous improvement.
-Reduced non-conformities by 30%, increasing customer
satisfaction. - HBilingual Technical Support and Sales AgentHughesNet, TeleperformanceJul 2023 - Dec 2023 (6 months)-Provided technical assistance and support in payment
management for satellite internet services, using the
Workforce operation platform, which optimized customer
satisfaction and effectively achieved business objectives.
-Implemented quick solutions, increasing customer loyalty.
-Used Workforce to optimize operations and improve response
times. - Bilingual Technical Support AgentWebhelpSep 2022 - May 2023 (9 months)-Provide global technical support for Fitbit by Google
smartwatches.
-Receive comprehensive training on products, services, and
customer management through the workforce platform.
-Developed exceptional customer service skills.
Education
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- Ingeniería industrialUniversidad de IbaguéSep 2023 - Current (3 years 2 months)
- Idiplomado Marketing DigitalIbagué UNIVERSIDAD DEL TOLIMA - Facultad de TecnologíasApr 2019 - Current (7 years 7 months)
- Diplomado Marketing DigitalUniversidad de IbaguéJan 2019 - Apr 2019 (4 months)
- Udiplomado Evaluación de ProyectosUniversidad delRosarioJan 2018 - Current (8 years 10 months)
- Diplomado Evaluación de ProyectosUniversidad del RosarioJan 2017 - Apr 2017 (4 months)
- ingenieríaUniversidadJan 2016 - Jun 2023 (7 years 6 months)
- Bintercambio CulturalBoston HouseMar 2013 - Current (13 years 8 months)
- IIngles Certificado TOEFL 2014(B2) ELS BostonIntercambio CulturalJan 2013 - Mar 2013 (3 months)
- bachiller AcadémicoColegio TolimenseJan 2005 - Jan 2012 (7 years 1 month)
- Bachiller AcadémicoColegio TolimenseJan 2000 - Dec 2012 (13 years)