Julia Lins

Customer Sucess Manager

GroWrk

Jan 2024 - Current (2 years 4 months)

• Led 4 client onboarding processes per month, ensuring seamless adoption and integration of Growrk's services. • Achieved and maintained a 7% client retention rate by fostering strong relationships and delivering excellent customer service. • Managed a portfolio of 42 accounts, providing tailored support and strategic guidance to meet clients' business objectives. • Served as the primary point of contact, maintaining an average 2hour response time for resolving client issues and concerns. • Drove 5% growth in renewals and upselling opportunities by understanding client needs and aligning them with Growrk's solutions.

Community Associate

WeWork

Jun 2022 - Dec 2023 (1 year 7 months)

• Coordinate a welcoming and collaborative community environment amongst WeWork members through events and building relationships among the members • Collaboration between Community Team and Sales-Account Manager • Drive growth and promotion of WeWork-provided service offerings. . Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. • Manage partnerships with local shops, restaurants and vendors.

P

Project Manager

Penresa International

Jan 2019 - Jan 2022 (3 years 1 month)

• Sales Representative for Forbes Africa and Forbes Middle East, responsible for promoting the "Africa Undiscovered" and "Connecting Nations, Creating Prosperity" series. • Liaised between multiple teams in Nigeria to develop a documentary video in partnership with CNBC Africa and the State House of Nigeria. • Presented proposals and conducted meetings with African embassies in Europe to secure agreements to develop reports in their respective countries. • Monitored geopolitical developments and trends impacting the international perspective of African countries. . Lead groups locally and virtually during the production of tailored marketing materials in collaboration with clients, focusing on specific value chains. • Achieved sales ta

Business Analyst

Accenture Portugal

Apr 2018 - Sep 2018 (6 months)

• Handling, analysing and cleaning data in a digital platform for a multinational client, according to their business processes and policies, with the key goal of improving user experience.

G

Commercial Assistant|Trade Office| Intern

Gearbulk Brazil,

Jan 2011 - Jan 2017 (6 years 1 month)

• Experience in managing budgets and handling financial documents Optimization of the database for costs; • Account Management for long-term clients; • Analysis of financial and socio-economic data for projects; Participation in events, Research of the market and development of new clients. • Process optimization, change management and continuous improvement

About

Detail

Timeline

Résumé