Julia Elaine Taylor

Julia Elaine Taylor

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Consumer Analyst - FDIC Remediation - Key Bank
Oregon, United States

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  • KeyBank
    Consumer Analyst FDIC Remediation
    KeyBank
    Jul 2024 - Mar 2025 (9 months)
    As a Consumer Analyst for FDIC Remediation, I was responsible for analyzing consumer data to ensure compliance with regulatory requirements and to identify areas for improvement in service delivery. My role involved conducting thorough reviews of client accounts and collaborating with cross-functional teams to implement remediation strategies effectively. Additionally, I utilized Microsoft 365 tools extensively, particularly Excel, for data entry and analysis, which streamlined our processes and enhanced the accuracy of our reporting. This experience allowed me to develop a keen eye for detail and improve my analytical skills, ensuring that our remediation efforts were both efficient and effective.
  • US Bank
    Special Loans Associate 3
    US Bank
    Feb 2020 - May 2024 (4 years 4 months)
    As a Special Loans Associate 3, I was responsible for evaluating loan applications, conducting thorough credit analyses, and providing tailored loan solutions to clients. I maintained strong relationships with clients to ensure their needs were met and facilitated the loan approval process efficiently. Additionally, I prepared detailed reports using Microsoft 365, which included entering and managing data on Excel sheets to track loan performance and client interactions, thereby enhancing our operational efficiency and decision-making capabilities. This role also involved significant data entry tasks, which further supported the accuracy and reliability of our loan processing and client management efforts.
  • US Bank
    Government Lock box - Work Flow Coordinator
    US Bank
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Coordinate processors based on volumes, priority, time of day, and processor box knowledge.
    • Pull declined credit cards throughout the day, ensuring completion before SOD (start of day).
    • Match true declined credit cards to daily reports and complete a return form for declines being returned to the agency, not in a report.
    • Ensure units with credit card payments are not completed after 1:00 PM unless special circumstances require it.
    • Maintain import review, manual review, and duplicate check review, ensuring work units move through the queue.
    • Collaborate with supervisor/ops manager to ensure computer stations have up-to-date guides/references.
    • Collaborate with supervisor/ops manager to de
  • US Bank
    QA Analyst
    US Bank
    Mar 2014 - Jun 2018 (4 years 4 months)
    - Performed call monitoring and evaluation of quality measured against timeliness, accuracy, and productivity standards.
    - Documented quality issues, performance measures, and quality improvement for dissemination and training feedback.
    - Ensured proper application of, and compliance with internal policy, and national regulatory standards.
    - Collaborated on special projects, such as audit testing on new and existing bank products.
    - Strict adherence to all confidentiality laws and rules.
    - Utilized Microsoft 365 to manage QA forms, extracting data into individual Excel sheets for each analyst, which streamlined the documentation process and enhanced data accessibility for performance evaluations. - Engaged in e
  • S
    Small Business Commercial Loans Supervisor
    SBLC US Bank
    Apr 2010 - Feb 2014 (3 years 11 months)
    100+ wpm; Microsoft Office Programs: Word, Excel; Adobe Acrobat, Outlook, One Note; various U.S. Bank in-house systems: CACS, AFS, Hogan, Star, OBP, SAG, PRG, WAM, CAPE, NICE Call Recording System, CT Lien, Pacer, Lexis Nexis, and nCino.