Julia Margarita Castaño Santiago  new_releases

Collections Analyst / Accounts Receivable Specialist
Responsible for managing and recovering outstanding accounts through direct customer contact, payment negotiations, and continuous follow-up on payment commitments. Reviewed accounts receivable balances, validated statements, and updated customer information in internal systems. Prepared management reports, collection performance metrics, and aging analysis. Coordinated with internal departments to resolve billing discrepancies and improve collection processes while delivering excellent customer service.

Key Responsibilities:
Manage current and past-due accounts.

Contact customers via phone and email regarding outstanding balances.

Negotiate payment plans and settlement agreements.

Follow up on payment promises and overdue invoices.

Update databases, CRM, and ERP systems.

Generate collection reports and KPIs.

Handle billing and payment-related inquiries.

Meet monthly recovery and performance targets.