Julia Batista Jensen

Jobs 0% verified

B

International Operations Supervisor

BR Call Lendbuzz project

Apr 2025 - Current (1 year 7 months)

• Lead daily operations for international customer support teams handling high-volume service queues.
• Supervise and coach a team of 40+ agents supporting English and Spanish-speaking customers.
• Monitor operational KPIs including Average Handle Time, Response Time, Service Level and Productivity metrics.
• Act as the operational point of contact between leadership, internal teams, and client stakeholders.
• Manage escalations and complex cases, ensuring timely resolution and high customer satisfaction.
• Analyze operational performance and implement strategies to improve efficiency and service delivery.
• Conduct weekly performance reviews and operational meetings with team leaders.
• Support process im
C

English Instructor

CNA Language School

Jan 2023 - Dec 2024 (2 years)

• Deliver structured English language instruction for students of different proficiency levels.
• Adapt teaching strategies to maximize student engagement and learning outcomes.
• Provide performance feedback and participate in pedagogical planning meetings.
A

English Instructor

American School of Joinville

Jan 2022 - Dec 2023 (2 years)

• Supported students in developing speaking, writing, and comprehension skills in English.
• Designed interactive learning materials to enhance engagement and language retention.
S

Psychology Intern

Self Psicologia

Jan 2020 - Dec 2022 (3 years)

• Assisted psychologists with operational organization and patient support processes.
• Organized materials and ensured procedural instructions were properly followed.
• Provided basic technical support and software setup assistance within the clinic.

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Projects (professional or personal) 0% verified

Julia Batista Jensen

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Julia Batista Jensen

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Behavioral traits