Jules Serenity Vergara

Jules Serenity Vergara

About

Detail

Customer Support Pro
Pagsanjan, Calabarzon, Philippines
Contact Jules regarding: 
Flexible work
Starting at USD6/hour

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • S
    Senior Program Coordinator
    SAPERIUM INC.
    Oct 2022 - Mar 2023 (6 months)
    Delivering daily on customer operational commitments and requirements for multiple vehicle portfolios (i.e. inventory at ADESA X and ADESA at Y) Monitor and maintain operations and deliver solutions while keeping to service level agreements Build and maintain close customer relationships, internal with ADESA Canada locations and external (vendors i.e. Key companies or parts companies) Support Program Manager(s) requests for information, including research & investigation, reports, documentation, etc. Coordinate and follow-thru on resolution of issues on a daily basis, including escalations Develop and maintain detailed knowledge of process documentation for assigned programs Manage the movement of vehicles through a series of processes from
  • M
    General Virtual Assistant
    My Online Staffing INC
    May 2022 - Sep 2022 (5 months)
    Respond to emails and phone calls Manage a contact list Prepare client spreadsheets and keep online records Organize managers' calendars Perform market research Create presentations, as assigned Provide customer service as first point of contact
  • L
    Lead Customer Support Specialist
    May 2021 - Aug 2022 (1 year 4 months)
  • WNS Global Services
    Customer Support Specialist
    WNS Global Services
    Nov 2018 - Sep 2022 (3 years 11 months)
    Delivers an excellent customer experience when offering advice in a professional and efficient manner. Amadeus platform trained Manage customer queries and provide solutions Multitasking ability on a regular basis. Responding to customers complaints, ensuring the prompt resolution of issues to avoid escalation Maintained calm and positive demeanor when handling complaints Developed effective relationship with all departments through clear communication Promoted/Upskilled in ticketing department in span of 1 year in the account/company as lead customer support specialist. Maintained a positive attitude at all times in a fast paced environment
Education verified_user 0% verified
  • Laguna State Polytechnic University
    Bachelor of Science
    Laguna State Polytechnic University
    Jan 2014 - Jan 2018 (4 years 1 month)