J

Jude Patrick Enriquez

About

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Metro Manila, Philippines

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • 1
    Senior Operations Manager (WFH)
    1840 and Company
    Aug 2023 - Current (3 years 3 months)
    Main POC for all outbound campaigns (total of 800 FTEs) Reports to our COO Main POC for all client Vendor Managers Full P and L responsibility of all managed-LOBs
  • G
    Head of Sales and Operations (WFH)
    Get My Course Australia
    Dec 2020 - Jul 2023 (2 years 8 months)
    Main POC for Philippine sales operations Oversees telemarketing and marketing efforts from recruitment, onboarding, training, process improvement, innovate sales strategies. Has full P and L responsibility overseeing 120 FTEs .
  • R
    Vendor Manager
    Rally National
    Apr 2020 - Nov 2020 (8 months)
    Recruits potential vendors for key portfolio accounts, ensuring a robust selection process. Sends RFP, RFI, and LOI to potential vendors, facilitating onboarding, contract negotiation, and drafting, reviewing, and executing SOWs. Conducts weekly business reviews with each vendor to assess performance and invoicing, while managing overall performance. Acts as the main point of contact between partner vendors and the end client, effectively managing the flow of business from partner vendors and core groups. Additionally, conducts training and quality assurance calibration to ensure alignment. Engaged in cold calling to identify and connect with potential new vendors and affiliates, enhancing the vendor pool and fostering business growth.
  • K
    Senior Operations Manager
    KMC Solutions Offices,
    Aug 2019 - Mar 2020 (8 months)
    Manages 120 tele sales agents doing lead generation/appointment setting and end-to-end sale for a B2C outbound campaign for an internet/telco provider Conducts performance reviews, set sales targets, deficits for the entire site Manages recruitment, training and follow throughs from Grad school and set glidepath goals based on tenure. Oversees account management with direct client engagement via a WEEKLY business review and day-to-day performance catch up Oversees dialing plan of the site from file penetration to leads management. Ensure coaching and triad compliance. Liaise with QA to identify AFIs for calibration. Full P and responsibility of the campaign directly reporting to Director of Operations Reviews SOW and execution of service le
  • The Results Companies
    Operations Manager
    The Results Companies
    Mar 2017 - Aug 2019 (2 years 6 months)
    Manages day to day site and account operations of over 200 FTEs doing B2C outbound converting cancelled/cold customers to a regularly paying subscriber with credit card pullout Set Weekly and Monthly KPI targets based on tenure, conducts performance reviews , provide necessary remediation/coaching/triad for all Quartile Ranking of the site Engage with Vendor Manager through a Daily catch Up Call, a Weekly Business Review with senior site leaders for program updates Provide real-time sales strategies/dialing plans on interval basis to ensure site will hit NLY Net List Yield) goal as our Top KPI Conduct/orchestrate people engagement activities to drive performance. Draft Sites Playbook for Agents Incentive/performance bonuses Full campaign ac
  • Inc.
    Philippine
    Inc.
    Feb 2015 - Aug 2015 (7 months)
    Set up centers in Managua , Consistent TOP Sales Vendor for our LOB 6. Overall TOP Cluster in sales revenue for entire site for 2019 (Results Alaskaland Site) Yellow Belt in Six Sigma Makati Have over 5 years of solid experience working with Construction companies in North American markets providing offshore staffing
  • E
    Operations Manager
    Excelsia BPO
    Jan 2015 - Feb 2017 (2 years 2 months)
    Site management role overseeing over 120 tele sales outbound agents operating 24/7 Verticals/industries include telco, financial, utility, online training/university and insurance Leads client support team as sites main POC for all clients escalations/queries Conducts gap coaching/triad (regular or reverse) Ensure that all KPIs are met from people, process, product and client support.
  • L
    Team Sales Manager
    Loan works Technologies
    Jan 2014 - Dec 2014 (1 year)
    Manages 2 teams dialing outbound b2b and b2c selling NBN broadband products to Australian consumers and businesses. Has full P and L responsibility to the GM and liaises directly to the client in Sydney
  • S
    Senior Team Leader
    Shore Solutions
    Jan 2012 - Dec 2012 (1 year)
    Manages 2 teams of tele sales agents doing both B2B AND BTC telco cold calling for landlines, mobiles and energy Conduct gap coaching, quartile management and performance review Liaise with client via weekly catchup call
  • L
    Program Manager
    Local.Com Pty Ltd
    Jul 2011 - Jan 2012 (7 months)
    Motivates and leads teams to execute strategic sales plans Manage the entire program from front end to back end Leads and conduct cross-department meetings. Conduct calibration and sales meetings to agents and supervisor Client interfacing, business development, sourcing & overall proj management Key Business Online listing sale B2B Telco survey lead UK Cold US AU reselling, US
  • C
    Operations Manager
    CLARION – Esolutions, Inc.
    May 2009 - Jun 2011 (2 years 2 months)
    Responsibilities: a. Managed operations and supervision of over 80 FTEs doing tele sales b. Conducts pre-documentation, P&L, SOW and client interfacing c. Ensures clients KPIs are met or exceeded. d. Ensures that support ratios are at goal e. Measures, reports and communicates revenues and service level goal attainment on a daily, weekly and monthly and the center overall f. Responsible for invoice management, generation and reconciliation Key Campaigns/Processes: Australian telcos (acquisition and retention),lead generation for mortgage, US telco and financial, Canadian cold calling for utility providers, pharma and backoffice support
  • G
    Vendor Manager
    Gentech Solutions
    Dec 2008 - Feb 2009 (3 months)
    As a US-based outsourcing company, we outsource diverse processes and campaigns for over 30 centers across the globe. Gentech was my former client since I worked as a consultant prior to them hiring me as a full-time Director. My main job is to conduct audits of potential centers, negotiate contracts, review SLAs for voice and non-voice processes, and conduct video conference calls with investors and BDMs for possible mergers. I am responsible for acquiring new processes for implementation, providing P&L analyses for each center's portfolio that we can potentially launch, and conducting training for agents and support staff. I liaise with all clients in real-time, both physically and virtually. As the official representative of the company
  • 9
    Senior Team Leader/Client Services Manager
    9.Intellibox, Inc. (I -ventures Group)
    Jan 2008 - Dec 2008 (1 year)
    Handles 2 teams with 13-15 FTEs each team and acts as Shift Officer for all Australian accounts. I manage operational functions and ensure full compliance with SLAs, Quality, and Productivity objectives. After a month, I was promoted to Client Services Manager, handling all portfolio accounts. Serves as the contact person for vendor management, communicating and deliberating with clients to ensure full compliance with SLA and SOW, making sure all deliverables are met. I regularly review the security and information requirements to ensure compliance. Conduct pre-implementation meetings and conferences with Ops and IT before the go-live date. Review contracts, SOW, RFI, and draft CSF (Campaign Set Up Form) for the CRM and other infrastructure
  • R
    Program Manager
    Regal Multimedia, Inc
    Sep 2006 - Jan 2008 (1 year 5 months)
    Account Manager for a website design team, train new agents for selling techniques and effective pitching. Leads a team of 10 agents,5 website designers and 2 web analysts. Make sure that 2 SPD is maintain each agent per day. Handles client support and retention. Communicates regularly via email/conference call with client and customers as to product updates and mockups. Conducts Project Conference with IT, Ops and Client for effective implementation of the program and ensuring all processes are fully compliant to clients requirements.
  • T
    Senior Outbound Agent/Closer/ Team Leader
    TRG, Phills. (The Resource Group) (formerly Callworx,Inc.)
    Nov 2002 - Aug 2006 (3 years 10 months)
    Accounts: Dialed for Simplus (Australian Telco), Orange (British telco account), Trident Mortgage, Fat Burner with upsells, Australian Go talk, Amex/Discovery Card Application, Insurance Account, Dish TV
Education verified_user 0% verified
  • C
    Bachelor of Science
    Cebu Doctors University
    Mar 1997 - Feb 2002 (5 years)