Jude Gonzales

Account Onboarding Specialist

iRhythm Technologies, Inc.

Sep 2024 - Jul 2025 (11 months)

• Onboarding third-party providers in Salesforce. • Verifying provider’s specialization and NPI • Ensuring correct and accurate details are filled before onboarding • Taking inbound calls and outbound calls if needed, assisting patients regarding their heart monitor inquiries. • Tracking patient's orders and reports • Providing heart monitor basic troubleshooting Tools: Salesforce CRM, Zio Care, Zio Reports, Microsoft 365, Zio Reports Portal, USPS and UPS Website, NICE CXone, Microsoft Outlook

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Document Qualifier (Medicare Reviewer)

MicroSourcing, SLEEPDATA BETTERNIGHT (HEALTHCARE)

Jan 2023 - Jul 2024 (1 year 7 months)

• Reviewing patient's requirements (prescription, sleep studies, and clinical notes) per Medicare guidelines to cover their cost and benefits. • Reviewing and verifying provider’s credentials and medical records. • Reaching out to providers' offices through call, email, and fax to obtain patients' necessary documents/requirements related to billing. • Scheduling patient's appointments. • Reaching out to patients about their follow-up appointments and their requirements. • Coordinating with other departments to ensure requirements are complete and accurate. • Taking inbound calls if needed. • Utilizing databases to organize and collect patient data and documents electronically, ensuring efficient record-keeping and accessibilit

Account Take-over Specialist

TTEC, DoorDash

Feb 2020 - Oct 2022 (2 years 9 months)

• Assisting customers with unauthorized charges and orders through calls, chat and email • Investigating unauthorized orders and transactions • Processing refund or reorders if needed • Taking inbound calls if needed, assisting customers ordering food online and other general inquiries Tools: Salesforce CRM, Omni Channel, Stripe, Slack and other tools

Customer Service Representative (Pharmacy and Billing Rep)

CVS Pharmacy, Continuum Global Solution

Sep 2019 - Jan 2020 (5 months)

• Taking inbound calls assisting members to refill their medication • Process payments over the phone

Customer Service Representative

Bell Canada, Foundever

Mar 2016 - Nov 2016 (9 months)

• Manage inbound customer inquiries for TV, home phone and internet services • Providing basic troubleshooting • Explaining customer's bills (charges, discount and proration) • Upselling and offering our products, services and promotions Tools: Salesforce CRM, Blueprint Infinite and other tools

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