Juan Sebastian Pulecio Ayala

Juan Sebastian Pulecio Ayala  new_releases

About

Detail

Administrative Support / CRM Management
Cali, Valle del Cauca, Colombia

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Karisma Hotels & Resorts
    Administrative Specialist public Remote experience
    Karisma Hotels & Resorts
    Jan 2023 - Current (3 years 4 months)
    As an Administrative Specialist, I was responsible for preparing monthly statements, managing payment authorizations, and overseeing approvals and reconciliations to ensure financial accuracy and compliance. Additionally, I utilized Zoom as an essential office tool for daily meetings, facilitating effective communication and collaboration with team members and stakeholders to enhance project outcomes and streamline processes. I also contributed to the sales and marketing department by analyzing marketing KPIs within the hospitality sector, which provided valuable insights for strategic decision-making. Furthermore, I leveraged a CRM platform called Softrip to create reservations, manage services and payments, and organize clients and contac
  • O
    Administrative Coordinator / Operations Manager
    Optimus Prime Freight LLC
    Jan 2021 - Jan 2023 (2 years 1 month)
  • TSO Mobile
    Customer care Representative
    TSO Mobile
    Jan 2019 - Jan 2021 (2 years 1 month)
    As a Customer Care Representative, I was responsible for providing exceptional support to clients, addressing inquiries, and resolving issues to ensure customer satisfaction. I utilized CRM platforms to manage customer interactions effectively and provided tier 1 IT assistance, demonstrating my ability to navigate technical challenges. Additionally, my experience included working with GPS tracking devices for USA-based clients from Colombia, which required a strong understanding of technology and remote communication skills to maintain seamless service delivery. This role honed my tech savviness and ability to thrive in a remote work environment, ensuring that I could meet client needs efficiently and effectively.
  • Millicom International Cellular S.A. Tigo
    Customer service
    Millicom International Cellular S.A. Tigo
    Jan 2015 - May 2017 (2 years 5 months)
Education verified_user 0% verified
  • Pontificia Universidad Javeriana
    Universidad Autónoma de Occidente UAO
    Corporate communications
    Pontificia Universidad Javeriana, Universidad Autónoma de Occidente UAO
    Feb 2014 - May 2016 (2 years 4 months)