Sebastián Téllez M.
Download
Recommend
Messages
Share
Sebastián Téllez M.

Sebastián Téllez M.  new_releases

About

Detail

CWFO - CDO
Santander, Colombia

Contact Sebastián regarding: 

work
Full-time jobs
Starting at COP50M/month ~USD12.2K/month
Flexible work
Starting at COP500K/hour ~USD122/hour
connect_without_contact
Finding mentors
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Teleperformance Spain
    CWFO / CDO
    Teleperformance Spain
    Dec 2019 - Current (5 years 7 months)
    - Chief WorkForce Officer / Chief Data Officer for Colombia, Guyana and Perú, over 40K employees, distributed in 25 sites, serving +120 corporate clients, in multiple LOBs across all channels. Supporting TP on its path to become a data-driven company. First Generation CDO in the company, which means structuring the whole data strategy from scratch, responsible for the data governance program in terms of designing and implementing, this means a cultural change in the company which requires a continuos work on data literacy that I do with my other wing: the WorkForce Office. In the CWFO role I'm responsible for the whole cycle (forecasting, staffing, scheduling, real-time) and its annexes (transportation, WFM training, WFM Global Operations,
  • Teleperformance Spain
    Global WFM & BI Director
    Teleperformance Spain
    Oct 2018 - Dec 2019 (1 year 3 months)
    - Accountable for designing the Business Insights function for one of the biggest Teleperformance global clients, planning and executing initiatives to provide accurate information, finding opportunities to make business more efficient and profitable. Besides the BI function, I also lead the standardization of WFM processes across the world, responsible of design, implement and continuously evolve the existing workforce planning and controlling processes.
  • Teleperformance Spain
    WFM & Finance Business Partner
    Teleperformance Spain
    Jan 2017 - Oct 2018 (1 year 10 months)
    - Head of Work Force Management and Finance for a business unit with more than 4,000 FTE’s distributed on 2 cities, and +50 LOB’s of different channels: phone (inbound/outbound), chat, e-mails, tickets and back office, 24/7.
  • Crepes & Waffles
    Hard Rock Cafe
    Finance Manager
    Crepes & Waffles, Hard Rock Cafe
    Jan 2015 - Dec 2016 (2 years)
    - I had a 2 year period when I left TP to explore a role in finance in a different industry: Food & Restaurants I was in Chief of FP&A in Crepes & Waffles, the Colombian’s largest chain of food restaurants of its kind, having (by 2016) 132 restaurants in 8 countries with more than 200 million USD sales per year. I was also finance manager in Hard Rock Cafe Colombia, Hard Rock Cafe International Inc. is a chain of theme restaurants founded in 1971 in London. By 2016 there were 191 Hard Rock locations in 59 countries including 157 cafes, 22 hotels and 11 casinos.
  • Teleperformance Spain
    Ops Manager, WFM Manager, QA Analyst, Agent
    Teleperformance Spain
    Oct 2006 - Dec 2014 (8 years 3 months)
    - I started-off as an agent and build my whole career within TP. I've held different positions in operations, QA and WFM, being the strongest WFM and Operations,
Education verified_user 0% verified
  • Universidad de la Salle
    Business Administration
    Universidad de la Salle
    Jan 2010 - Dec 2016 (7 years)