Juan Sanchez

Juan Sanchez  new_releases

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Gerente de Operaciones
Antioquia, Colombia

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Résumé


Jobs verified_user 0% verified
  • MPeay Corp
    Business Development & Operations Consultant
    MPeay Corp
    Nov 2021 - Current (5 years)
    • Lead cross-functional teams of 100+ staff across recruiting, admin, credentialing, and call center operations for a US mental health provider.
    • Scale the therapist hiring pipeline from 9 to 38 hires per month, maintaining a 30+ monthly average over the last 6 months through optimized systems, targeted outreach, and strong team coordination.
    • Managed end-to-end operational workflows, resulting in a 40% increase in process efficiency and smoother cross-departmental collaboration.
    • Partnered with executive leadership to identify bottlenecks, implement scalable processes, and drive strategic decision-making — reducing team turnover by over 30%.
    • Oversee payroll and compensation for international teams, ensuring 100% on
  • HRMD Management Colombia
    Operations Manager
    HRMD Management Colombia
    Dec 2018 - Nov 2021 (3 years)
    • Scaled the Colombian operations from a small 8-person billing team to over 120 full-time employees across multiple administrative departments, including credentialing, insurance verification, customer service, scheduling, and payment posting.
    • Led all internal operations for the Colombia-based division, supporting the U.S. headquarters by overseeing planning, budgeting, auditing, reporting, and strategic performance management.
    • Directed full-cycle recruiting, onboarding, and hiring processes — building multidisciplinary teams that aligned with company culture and performance expectations.
    • Designed and rolled out company-wide policies and team structures to support sustainable growth and ensure operational consistency a
  • Emergia
    Gerente de Servicio
    Emergia
    Dec 2014 - Dec 2018 (4 years 1 month)
    • Managed bilingual Sales and Collections Campaigns (English/Spanish)
    • Had direct contact with BPO clients overseas to report sales performance and calibrate QC with team
    • Responsible for campaign's performance and compliance with KPIs
    • Worked with Reporting and Analytics Department to identify improvement areas and trends in Team Performance
    • Data report for Payroll and Commissions
    • Involved with the company´s Recruiting and Hiring Processes by interviewing new candidates and providing feedback to Human Resource Department
    • Stats analysis and implementation of new methods to improve and maintain a goal-oriented performance
  • Open English
    Manager/Supervisor
    Open English
    Oct 2011 - Feb 2014 (2 years 5 months)
    • Management of Remote Student Advisors, managing 20 advisors remotely and over 2250 students.
    • Responsible for team effectiveness and productivity.
    • Responsible for recruiting and constant training of team members.
    • Constantly motivate and provide solutions to Advisors.
    • High level of remote communications with HQ Offices.
    • Report generation and Progress Follow up to identify results and improvement areas.
    • Analysis and Action Plan development.
  • A
    Account Manager
    American Outsourcing Technologies
    Jul 2009 - Oct 2011 (2 years 4 months)
    • Work with 5 in-house accounts, managing approximately 250 local employees in 2 years.
    • Entrusted with building rapport with clients from Canada and the United States while negotiating the terms of incoming accounts.
    • Quickly and effectively solve workplace challenges.
    • Maintain quality control records, constantly seeking new ways to improve outreach quality.
    • Develop flexible and rotating schedules for teams of employees to offer near to 24 hour service to client accounts.
    • Write pertinent training materials and conduct training sessions for outsourced accounts with telemarketing teams in Pakistan.
  • ATT Mobility
    Sales Representative
    ATT Mobility
    Sep 2006 - May 2008 (1 year 9 months)
    • Consistently worked to improve retention and return on operations, build rapport and resolve customer doubts by finding appropriate solutions to their voice and data needs.
    • Attended various seminars and trainings on sales strategies and technological advancements.
    • Worked to understand customers’ questions in order to educate them as to the company’s products, technologies and services, and thus generate revenue by equipping them with the best solutions and devices.
Education verified_user 0% verified
  • Greenville Technical College
    Business Management
    Greenville Technical College
    Jan 2004 - Jan 2008 (4 years 1 month)