Juan Ruiz
About
Detail
Medellín, Antioquia, Colombia
Contact Juan regarding:
Flexible work
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Résumé
Jobs
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- M3D Modeler / Executive Assistant / Chief Technology Officer (CTO)Mapache StudioOct 2023 - Current (2 years 6 months)• Led the digital transformation of the studio, implementing newfile management systems and advocating for advanced technologies. • Trained team members on new software tools, enhancing operational efficiency. • Created detailed 3D models and renders of residential projects using SketchUp and AutoCAD.
Business Travel Consultant & QAAnalystTravelPerkNov 2022 - Feb 2023 (4 months)• Provided exceptional customer care to B2B clients, ensuring high satisfaction. • Promoted to QA Analyst, applying tech industry methodologies to improve QA processes. • Monitored quality metrics, identifying areas for improvement and ensuring compliance.- MCustomer Experience Analyst LeadMeta (WhatsApp)Sep 2021 - Oct 2022 (1 year 2 months)• Managed customer experience analytics, synthesizing feedback from multiple sources to identify trends and pain points. • Developed and maintained robust reporting and dashboards to track customer experience metrics. • Collaborated with cross-functional teams to develop customer-centric improvement initiatives.
- FFounder and PhotographerFreelance Photographer (Jan Rui)Sep 2019 - Current (6 years 7 months)• Specializing in street, portrait, abstract, documentary, and nightlife photography. • Covered events for international DJs and artists, showcasing strong organizational skills. • Official photographer for prominent clubs in Bogotá.
- Senior Customer Service Representative & Expert TrainerMercadoLibreFeb 2019 - Jan 2021 (2 years)• Responded to user inquiries through various channels, ensuring unique and differential customer experiences. • Developed and delivered training programs for new hires during the outsourcing of customer experience processes. • Supported team leaders in communication between developers and end-users to enhance tech products.
- MCrew TrainerMcDonald's (Golden Arches Colombia)Dec 2017 - May 2018 (6 months)• Trained new crew members on customer service, food preparation, and cleanliness standards. • Managed crew shifts, human resources requirements, and inventory. • Promoted to CrewTrainer within a month due to rapid learning and outstanding performance.
Education
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- Bachelor's Degree in InternationalEl Bosque UniversityJan 2017 - Jan 2019 (2 years 1 month)
Projects (professional or personal)
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- MMapache StudioOct 2023 - Current (2 years 6 months)• Successfully transitioned the studio to a more efficient digital workflow, significantly improving file management and project delivery times. • Played a key role in the studio's growth from a freelance project to a structured startup, supporting operational scalability and innovation.
- TTravel Perk• Improved QA processes by applying tech industry methodologies, resulting in enhanced operational efficiency. • Supported several teams, applying knowledge from the travel industry to enhance customer satisfaction and operational efficiency.
- MMercado Libre• Trained new hires and developed training modules that significantly improved the performance of outsourced customer service teams. • Implemented quality improvement methodologies, identifying opportunities to enhance user experiences.
- FFreelance Photographer•