J

Juan Rojas

About

Detail

Bilingual Legal Assistant | U.S. Personal Injury Intake & Case Management
Funza, Cundinamarca, Colombia
Contact Juan regarding: 
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Full-time jobs
Starting at USD2k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Self-employed
    Real Estate Legal Consultant, Buyer-Side Due Diligence
    Self-employed
    May 2026 - Current (6 months)
    • Support foreign buyers, and only buyers, in property purchases on the Colombian Caribbean coast: title study, contract review, and coordination of closing, registration and the foreign investment filing that protects the client’s right to repatriate capital.
    • Work is confidential by nature and runs on hard legal deadlines, so every file is documented in full and every client is kept informed at each stage.
  • O
    Client Coordinator, Cross-Border Real Estate
    OneQuest Properties and Sakenah LLC
    Aug 2025 - Current (1 year 3 months)
    • Coordinate international clients, documentation and follow-up for OneQuest Properties since August 2025 and Sakenah LLC since December 2025; on-site in Dubai until April 2026 and working remotely from Colombia since May 2026.
    • Review contracts and lease agreements, and keep transaction files organised so nothing goes missing between parties.
  • Ai Case Leads
    Legal Intake & Case Manager, U.S. Personal Injury
    Ai Case Leads
    Oct 2025 - Oct 2026 (1 year 1 month)
    • Ran bilingual intake for U.S. personal injury firms, taking the first call after an accident, asking the questions that determine whether a case meets the firm criteria and writing it up for attorney review.
    • Collected and organised the documentation each file needed, including accident reports, medical records and insurance details.
    • Kept every case current in the CRM and managed follow-up scheduling so no claimant was left without a call back.
    • Acted as the communication bridge between Spanish-speaking claimants and English-speaking legal teams, across time zones, every day.
  • C
    Legal Researcher & Content Coordinator
    Colombian LegalTech Association
    Jan 2025 - Jul 2025 (7 months)
    • Conducted regulatory research on legal technology that informed the adoption of tools applied to legal processes in Colombia.
    • Coordinated the editorial production of specialised legal publications, checking accuracy and legal terminology before publication.
    • Evaluated AI-assisted legal tools for accuracy and regulatory compliance.
  • I
    Customer Service & Partner Support Specialist
    IntouchCX (Booking.com and Airbnb accounts)
    Jan 2022 - Aug 2025 (3 years 8 months)
    • Handled bilingual guest, host and partner support for two of the largest accommodation platforms in the world, averaging 30 to 40 calls a day alongside email and chat, from home on European and American schedules for almost four consecutive years.
    • Managed VIP guests and premium partner accounts under tighter response times, and resolved disputes by applying policy and explaining it clearly to both sides.
    • Documented every interaction in the internal CRM and consistently met the team targets for response time and resolution, holding an average quality assurance score of 87%.
Education verified_user 0% verified
  • Universidad Nacional de Colombia
    Law (LL.B. equivalent)
    Universidad Nacional de Colombia
    Jan 2020 - Apr 2026 (6 years 4 months)
    Focus on technology regulation, data protection and consumer law.
Publications verified_user 0% verified
  • I
    Impact of Big Data on the Habeas Data Rights of Financial Consumers in Colombia: Analysis, Regulatory Evaluation and Leg
    Jan 2024
    Academic essay
  • A
    AI Regulation in Colombia: Evaluation of the Transparency Principle in Relation to European Union Standards
    Jan 2024
    Academic essay