Juan P Nieblas

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HEAD OF TECHNOLOGY

ALLEGRO INTERACTIVE

Mar 2024 - Current (2 years 4 months)

๏ Leading the company's IT infrastructure to ensure high availability, scalability, and alignment with strategic goals. ๏ Driving AI and software development initiatives using Python, TensorFlow, and Amazon QuickSight to optimize internal processes and decision-making. ๏ Implementing Agile/Scrum methodologies through tools like Monday, Asana, and Microsoft Project to improve project efficiency and delivery speed. ๏ Managing the technology budget and overseeing resource allocation to maximize ROI and support business innovation.
HEAD OF TECHNOLOGY

Rivka Development

Dec 2019 - Mar 2024 (4 years 4 months)

๏ Directed the successful delivery of 8+ software projects, ensuring alignment between business goals and technical solutions. ๏ Managed cross-functional Agile teams using Jira, GitHub, and Asana, fostering collaboration and rapid iteration. ๏ Designed and administered technology budgets, improving cost efficiency and operational planning. ๏ Embedded cybersecurity protocols across all solutions to safeguard sensitive client and organizational data.
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BACKEND DEVELOPER

Allegro Response Teleservices

Aug 2015 - Dec 2019 (4 years 5 months)

๏ Spearheaded the development of smart, data-driven call center solutions using Asterisk, Twilio, PHP, and MySQL. ๏ Integrated new features into existing systems, significantly improving customer experience and operational performance. ๏ Implemented customer satisfaction surveys and IVR features to enhance feedback collection and user interaction. ๏ Developed custom reporting tools to enable real-time analytics and informed decision-making by stakeholders.

Education 0% verified

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