Juan Pablo

Operations strategist

UCity Philly Rentals, SoundMind, SoundMind Wellness PLLC

Apr 2026 - Current (2 months)

Operations Manager - Strategy & Service Governance

Lean Solutions Group

Jan 2024 - Current (2 years 5 months)

Designed and governed multi-account operating models for U.S. logistics clients, ensuring efficiency, profitability, and scalable service delivery. Govern workforce capacity across 200+ FTEs within multi-entity operating structures, ensuring SLA compliance and performance standards. Act as primary client advisor on performance governance, service alignment, and operational risk. Oversee financial and gross margin analysis to support data-driven decisions. Partner with Client Solutions and Sales on growth and retention strategies. Present operational dashboards and performance reports to leadership and clients. Drive continuous improvement through performance governance and capability development.

Quality Control Manager

Lean Solutions Group

Dec 2022 - Jan 2024 (1 year 2 months)

Oversaw internal audits to ensure SOP compliance and operational consistency. Led internal audits across logistics and support teams, identifying risks and improvement opportunities across all branches, Colombia, Mexico, Guatemala and, Philippines. Managed and developed strategies for the Quality Control department. Partnered with leadership on corrective action plans and accountability initiatives. Reported audit findings and operational risks to VP-level leadership.

Quality Control Assistant

Lean Solutions Group

Jun 2022 - Dec 2022 (7 months)

Supported operations through audits and process improvement initiatives. Conducted audits to assess SOP adherence and operational risks. Produced reports contributing to reduced rework and inconsistencies. Tracked corrective actions across Global Forwarding and Domestic operations.

Logistics Coordinator / Operations Supervisor

Lean Solutions Group

Jan 2017 - Jun 2022 (5 years 6 months)

Provided operational support to U.S.-based logistics clients. Built foundational expertise in logistics operations, client communication, and SLA-driven service delivery.

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