Juan Pablo Koldegaard Diaz

Juan Pablo Koldegaard Diaz

About

Detail

Operations Manager, Customer Service Manager, Sales Manager, Recruitment Specialist, Customer Service Specialist
Managua, Nicaragua

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • t
    Director of Operations
    técnica manual y Digital
    Jun 2023 - Oct 2023 (5 months)
    • Oversee the daily operations of the e-commerce division in Latin America, ensuring efficiency, quality control, and continuous improvement. • Develop, implement, and monitor operational strategies and objectives to ensure the alignment of the company's goals. • Lead cross-functional teams in the design, development, and implementation of website and mobile application projects. • Collaborate with clients to understand their needs, guiding them through the e-commerce landscape, and providing innovative solutions that enhance their business performance. • Manage relationships with key stakeholders, suppliers, and partners. • Analyze operational performance data and market trends to identify growth opportunities and areas for improveme
  • K
    Founder
    Kode Solutions
    Jan 2023 - Oct 2023 (10 months)
    Founder of Kode Solutions a leading providing of outsourcing services. We focus on providing businesses around the world with the best virtual assistants available in the market.
  • M
    Operations Manager
    Miami Green Coffee
    Nov 2020 - Jun 2023 (2 years 8 months)
    - Negotiated prices with coffee suppliers in Nicaragua. - Hired and supervised sales staff to maintain control of sales revenue and projections. - Developed new programs to maintain inventory control and optimize profits, resulting in increased profitability and control. - Negotiated with potential customers and secured new contracts, expanding the company's customer base. - Regularly visited coffee farms to ensure supplier satisfaction and maintain positive relationships. - Oversaw day-to-day operations, ensuring that all processes were efficient and effective.
  • C
    Field Service Supervisor
    Complete Solar
    Mar 2020 - Jan 2023 (2 years 11 months)
    - Supervised a team of field service technicians, ensuring timely and accurate completion of service and installation tasks. - Coordinated with internal and external parties to ensure smooth and efficient operation of the field service team - Developed and implemented new policies and programs to improve safety and efficiency - Analyzed data and provided regular reports to management on team performance and customer feedback - Held meetings with finance partners to dicuss bi-weekly performances and goals.
  • U
    Operations Manager
    UNic Technologies, S.A.
    Apr 2018 - May 2020 (2 years 2 months)
    - Managed a team of customer service representatives, setting goals and targets for customer satisfaction and efficiency - Developed and implemented new processes to streamline operations and improve customer experience - Trained and mentored team members on customer service best practices and company policies - Analyzed data and provided regular reports to management on team performance and customer feedback
Education verified_user 0% verified
  • K
    Bachelor of Business Administration
    Keiser University - Latin-American Campus / TEC-Virtual
    Jan 2018 - Jan 2021 (3 years 1 month)