Project Manager & Automation Developer
My Business Care Team
May 2025 - Feb 2026 (10 months)
• Designed and deployed payroll automation reducing processing time from 3-4 days to <1 day for 80-90 employees,
integrating 4 systems (Connecteam, Monday.com, Wise, PostgreSQL) and eliminating manual calculation errors
• Built Al-powered ticket triage system using Google Gemini that cut assignment time from 7 days to <1 minute, achieving
zero unassigned backlog and freeing 1 FTE for higher-value work
• Created automated client reporting system from scratch, delivering 2,000+ personalized reports to 50+ clients over 10
months with 6-system integration (PostgreSQL, Monday.com, AWS DynamoDB, Google Sheets, Gmail, Google Chat)
• Led full project lifecycle as solo PM/Developer: requirements gathering, system design, API development, testing,
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